Service Usage Report

 

The Service usage report is only available in the multi-tenant/partner Business Hub. It provides data about services used across devices, which can help you bill the customers you manage more easily. This report can be particularly useful for partners using Flexible Billing (Partner Business Hub), as the number of active days per subscription will be visible.

 

The report can be accessed and scheduled from the Subscriptions section of the Reports page.

Report Details

The report will display the following information for each active service:

• Site/Customer name (at multi-tenant/partner level)
• Device alias/name
• Service
• Active days
• New installation (Yes/No)
• Last activation date

The counter above the list will show the total number of devices using each of the following services: Antivirus, Patch Management, Remote Control, Cloud Backup, VPN, USB Protection, Web Control.

By default, the report will display information for the last 30 days. You can adjust the time frame by clicking the start or the end date and then choosing different dates from the calendar, or by selecting one of the quick options on the left (Last week, Last month, Last three months).

To facilitate data lookup further, the Service usage report can be customized by using the search field to search by device alias/name.

You can also filter the report by site/customer (at multi-tenant/partner level) and service.

Multiple columns can be sorted to display the results in ascending or descending order.

Scheduling and Exporting

You can set up your reports to be automatically generated on a recurring basis, then emailed to specified users. You can also manually download them in PDF or CSV format.

For instructions, see Scheduling and Emailing Reports and Exporting Reports.