Remote Control Report

 

The Remote Control report provides an overview of all remote connections to devices in your network via the Remote Control service.

At multi-tenant/partner level, the report will include all sites/customers by default.

 

The report can be accessed and scheduled from the Services section of the Reports page.

Report Details

The report will provide the following information for all devices with Remote Control installed to which remote connections have been made within a specified time frame:

• Site/Customer name (at multi-tenant/partner level)
• Device name/alias
• Session duration
• User who connected
• Client IP address
• Session date

The counter above the list will show the total number of sessions within the specified time frame and their average duration.

By default, the report will display information for the last 30 days. You can adjust the time frame by clicking the start or the end date and then choosing different dates from the calendar, or by selecting one of the quick options on the left (Last week, Last month, Last three months).

To facilitate data lookup further, the report can be customized by using the search field to search by device alias or name and user login.

You can also filter the report by site/customer (at multi-tenant/partner level).

Multiple columns can be sorted to display the results in ascending or descending order.

Scheduling and Exporting

You can set up your reports to be automatically generated on a recurring basis, then emailed to specified users. You can also manually download them in PDF or CSV format.

For instructions, see Scheduling and Emailing Reports and Exporting Reports.