Enabling debug logging

This Article Applies to:

  • Avast Business Hub
  • Avast Business Cloud Console
  • Avast Business On-Premise Console
  • Avast Business Antivirus
  • Small Office Protection
  • AVG Business Cloud Console
  • AVG Business On-Premise Console
  • AVG Business Antivirus

Debug logging is a troubleshooting process that gathers a large amount of information and system logs to help find problems. We recommend only enabling this for a short time, as the log files can become very large on the end device.

Avast

Managed Devices (Business Hub)

For managed devices, we recommend creating a separate policy titled "Troubleshooting", or something similar. This way, you can apply the policy to any devices you need to troubleshoot, without erasing any settings you had configured for them in their normal policy.

  1. Open the Troubleshooting policy
  2. Click the General Settings tab
  3. Expand the General Settings section
  4. Beside Enable debug logging, click the toggle to enable
  5. Click Save
  6. Apply the policy to any devices you need to troubleshoot and restart them

You can then follow the details in Using the Avast Support Tool and Submitting Larger Files via FTP Server to gather and provide the log files to Avast Business Technical Support. Once you have submitted the log files, change the device back to its original policy and restart it again.

CloudCare

For managed devices, we recommend creating a separate policy titled "Troubleshooting", or something similar. This way, you can apply the policy to any devices you need to troubleshoot, without erasing any settings you had configured for them in their normal policy.

  1. Open the Troubleshooting policy
  2. Expand the Antivirus section
  3. On the Antivirus Settings tab, click the General Settings sub-tab
  4. Beside Enable debug logging, check the box to enable
  5. Click Save & Apply to Devices
  6. Apply the policy to any devices you need to troubleshoot and restart them

You can then follow the details in Using the Avast Support Tool and Submitting Larger Files via FTP Server to gather and provide the log files to Avast Business Technical Support. Once you have submitted the log files, change the device back to its original policy and restart it again.

Unmanaged Devices (standalone Antivirus or Small Office Protection)

  1. Open the local client UI
  2. Click Menu, then Settings
  3. Navigate to GeneralTroubleshooting
  4. Check the box beside Enable debug logging

You can then follow the details in Using the Avast Support Tool and Submitting Larger Files via FTP Server to gather and provide the log files to Avast Business Technical Support. Once you have submitted the log files, follow the steps above and uncheck the box to disable debug logging.

AVG

Managed Devices (Cloud Console)

For managed devices, we recommend creating a separate policy titled "Troubleshooting", or something similar. This way, you can apply the policy to any devices you need to troubleshoot, without erasing any settings you had configured for them in their normal policy.

  1. Open the Troubleshooting policy
  2. Click the Windows Workstation or Windows Server tab, depending on the device type you need to troubleshoot
  3. Click the General Settings tab
  4. Beside Enable debug logging, check the box to enable
  5. Click Apply changes
  6. Apply the policy to any devices you need to troubleshoot and restart them

You can then follow the details in Using the AVG Support Tool and Submitting Larger Files via FTP Server to gather and provide the log files to AVG Business Technical Support. Once you have submitted the log files, change the device back to its original policy and restart it again.

Unmanaged Devices (standalone Antivirus)

  1. Open the local client UI
  2. Click Menu, then Settings
  3. Navigate to GeneralTroubleshooting
  4. Check the box beside Enable debug logging

You can then follow the details in Using the AVG Support Tool and Submitting Larger Files via FTP Server to gather and provide the log files to AVG Business Technical Support. Once you have submitted the log files, follow the steps above and uncheck the box to disable debug logging.