Analyzing performance issues (Windows)

This Article Applies to:

  • Avast Business Hub
  • Avast Business Cloud Console
  • Avast Business On-Premise Console
  • Avast Business Antivirus
  • Small Office Protection
  • AVG Business Cloud Console
  • AVG Business On-Premise Console
  • AVG Business Antivirus

You can use this process to help troubleshoot performance issues, such as programs running slowly, on devices running Avast products (Windows 8 and above).

Avast

You can determine which set of instructions to use below by navigating to C:\ProgramData\Avast Software\Avast\ and looking for the file profile.wprp. If you have the file, use the first set of instructions. If you do not, use the second set.

Newest Avast program versions

If you installed Avast on a non-default location, please alter the commands where necessary to use the proper location for your Avast files.

  1. If you do not have it already, download and install Windows ADK on your device
    • Windows ADK is usually not installed on a server OS, while workstation OSes such as Windows 8 or 10 should have it installed
  2. Launch Command Prompt as an Administrator
  3. Enter command to start recording: wpr.exe -start "c:\ProgramData\Avast Software\Avast\profile.wprp"
    • If you saved avast-profile as an .xml file, the command would be: wpr.exe -start "c:\ProgramData\Avast Software\Avast\avast-profile.xml"
  4. Reproduce the performance issue, waiting at least a minute or two to gather data
  5. Enter command to stop recording: wpr -stop avast-log.etl
  6. Zip the file avast-log.etl and share it with Avast support via the FTP server (see Submitting Larger Files via FTP Server)

Old Avast program versions

If you installed Avast on a non-default location, please alter the commands where necessary to use the proper location for your Avast files.

  1. If you do not have it already, download and install Windows ADK on your device
    • Windows ADK is usually not installed on a server OS, while workstation OSes such as Windows 8 or 10 should have it installed
  2. Download the configuration file to a local folder by right-clicking the link and selecting Save link as
  3. Launch Command Prompt as an Administrator
  4. Navigate to the folder with the downloaded configuration file (avast-profile.wprp)
  5. Enter command to start recording: wpr.exe -start avast-profile.wprp
    • If you saved avast-profile as an .xml file, the command would be: wpr.exe -start avast-profile.xml
  6. Reproduce the performance issue, waiting at least a minute or two to gather data
  7. Enter command to stop recording: wpr -stop avast-log.etl
  8. Zip the file avast-log.etl and share it with Avast support via the FTP server (see Submitting Larger Files via FTP Server)

This procedure will not collect any documents or personal information from your device. It records all running process activities to help locate the source of the performance issue.

AVG

If you installed AVG on a non-default location, please alter the commands where necessary to use the proper location for your Avast files.

  1. If you do not have it already, download and install Windows ADK on your device
    • Windows ADK is usually not installed on a server OS, while workstation OSes such as Windows 8 or 10 should have it installed
  2. Download the configuration file to a local folder by right-clicking the link and selecting Save link as
  3. Launch Command Prompt as an Administrator
  4. Navigate to the folder with the downloaded configuration file (avast-profile.wprp)
  5. Enter command to start recording: wpr.exe -start avast-profile.wprp
    • If you saved avast-profile as an .xml file, the command would be: wpr.exe -start avast-profile.xml"
  6. Reproduce the performance issue, waiting at least a minute or two to gather data
  7. Enter command to stop recording: wpr -stop avast-log.etl
  8. Zip the file avast-log.etl and share it with AVG support via the FTP server (see Submitting Larger Files via FTP Server)

This procedure will not collect any documents or personal information from your device. It records all running process activities to help locate the source of the performance issue.