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Creating Memory Dumps on Windows
In the event that your operating system crashes, you may be required to generate a Complete Memory Dump to provide additional information to our technical support team. The dump file can then be used by developers to understand why the crash has occurred and help them in providing an accurate solution to the issue.
Memory Dump Setup
Download notmyfault and save it to the desktop. This tool will help cause a BSOD if needed.
Enabling a Complete Memory Dump
- Press the Windows key with the letter R to open the run command
- Type sysdm.cpl and click Ok to open the System Properties page
- Select the Advanced tab
- Under Startup and Recovery options choose Settings
- From the drop-down menu select Complete memory dump
- Note the path where the dump file will be saved for later
- Click Ok
Generating a Memory Dump
- Induce the issue on your device
- Do one of the following:
- If the issue by itself causes a BSOD, proceed to the Sending Information section below
- If the issue by itself does not cause a BSOD (e.g. an application hang), allow a minute for all services and processes to react, then run “notmyfault”. This will cause a BSOD
Sending Information
After generating the file and rebooting, please send the file to support for analysis. If you cannot attach it in response to one of the emails sent from Business Technical Support, you can upload it to our FTP server. See Submitting Larger Files via FTP Server for more information.
Other Articles In This Section:
Generating Small Memory Dumps on Windows
Generating Kernel Memory Dumps on Windows
Generating User-Mode Process Dumps on Windows
Saving System Report and system.log Files on macOS
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