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Creating Support Packages via the Console

This Article Applies to:

  • Business Hub

Users of the Business Hub now have the option to generate and send a support package for one or more devices directly from the Console (as long as the devices have Agent version 4.23 or higher). This support package is used by Business Technical Support to troubleshoot any issues with the device. For information on how to create a support package manually from the end device, see Using the Avast Support Tool.

Hub

Generating the Support Package

  1. Navigate to the Devices tab
  2. Do one of the following:
    • For a single device, click the More button (three dots) beside the device name, then click Send support package
    • For multiple devices, select the checkboxes, then hover over the More button at the top right and click Send support package
  3. Click Collect and send to confirm

Viewing Package Details

Once your package has been generated and sent via the Console, you will need to provide the file name to Business Technical Support so they can locate the file within the servers.