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Avast Error Codes
This Article Applies to:
- Avast Small Business Solutions
- Avast Small Office Protection
- Avast Business Antivirus
- Avast Business Antivirus Pro
- Avast Business Antivirus Pro Plus
- Avast Business CloudCare Antivirus
These error codes can be returned by the Avast installer, updater, and/or found in log files.
Error Code Types
Instup (Avast 2014+): ID starts with AE_, value range is from 40961/0x0000a001 to 41231/0x0000a10f
Old Setup (up to Avast 8): ID starts with SETUP_ or SYNCER_, value range is from 0x20000000 to 0x20000026
Avast Core: ID starts with AVAST_, value range is from 42000/0x0000a410 to 42600/0x0000a668
Known Error Codes
Value 1 | Value 2 | Error Code Name | Error Description |
---|---|---|---|
40961 | 0x0000a001 | AE_SIGNATURE_INVALID | Invalid signature. DSA signature verification failed for some file. Most likely an error during file transfer or an inconsistent chain of files was used for diff application. |
40962 | 0x0000a002 | AE_BROKEN_PACKAGE | Broken package. A package is somehow corrupted: its format is incorrect (or unknown), or it contains inconsistent data. Can be caused by error in downloading, or an inconsistent chain of files used for diff application. |
40963 | 0x0000a003 | AE_NOT_INSTALLED | Avast is not installed. Not a real error. This code is returned when installation cannot continue because some condition is not satisfied: reboot is needed before continuation, downgrade is not allowed. |
40964 | 0x0000a004 | AE_ALREADY_RUNNING | Setup/updater is already running. |
40964 | 0x0000a005 | AE_NO_UPDATE | Avast update (VPS or PROGRAM) was not performed because there is not a newer version. Code returned when update is requested and there is nothing new available. This code does not appear when only automatic updates are made because a check for a new version availability is made before update request. |
40965 | 0x0000a006 | AE_PACKAGE_MISMATCH | A package is correctly signed but its content doesn't match expectation. |
41217 | 0x0000a101 | AE_INVALID_LOG_LEVEL | Log level has invalid value (no available string representation, invalid cast, etc). Internal error - bad parameter used in logging function call. |
41218 | 0x0000a102 | AE_FAILED_STACK_GUARANTEE | Failed to set stack guarantee for a calling thread. Internal error. |
41219 | 0x0000a103 | AE_MINIDUMP_FAILED | Failed to write minidump. Internal error. |
41220 | 0x0000a104 | AE_CANCELLED | DldWrapper class error code (~SYNCER_ERROR_CANCELLED). Internal error - downloading packages was interrupted by a user. |
41221 | 0x0000a105 | AE_DLDWRAPPER_NOT_CONNECTED | DldWrapper class error code (~SYNCER_NOT_CONNECTED). Internal error - a problem with internet connection. |
41222 | 0x0000a106 | AE_DLDWRAPPER_HOST_UNREACHABLE | DldWrapper class error code (~SYNCER_HOST_UNREACHABLE). Internal error - a problem with internet connection. |
41223 | 0x0000a107 | AE_DLDWRAPPER_SERVER_DOWN | DldWrapper class error code (~SYNCER_SERVER_DOWN). Internal error - the selected server is not responding. |
41224 | 0x0000a108 | AE_DLDWRAPPER_PROXY_LOGIN_NEEDED | DldWrapper class error code (~SYNCER_PROXY_LOGIN_NEEDED). |
41225 | 0x0000a109 | AE_DLDWRAPPER_HTTP_ERROR | DldWrapper class error code (~SYNCER_HTTP_ERROR). |
41226 | 0x0000a10a | AE_DLDWRAPPER_RETRYING | DldWrapper class error code (~SYNCER_RETRYING). Internal error - a problem with internet connection. |
41227 | 0x0000a10b | AE_DLDWRAPPER_SYSTEM | DldWrapper class error code (~SYNCER_RETRYING). Internal error - a problem with internet connection. |
41228 | 0x0000a10c | AE_INVALID_PRODUCT_INFO | The product data is invalid. Internal error - malformed product information data block. |
41229 | 0x0000a10d | AE_INVALID_PRODUCT_CONDITION | The product condition type has invalid value. Internal error - malformed product information data block. |
41230 | 0x0000a10e | AE_INVALID_PRODUCT_ACTION | The product action type has invalid value. Internal error - malformed product information data block. |
41231 | 0x0000a10f | AE_INVALID_SELECTION_TREE | The product selection tree is invalid. Internal error - malformed product information data block. |
42000 | 0x0000a410 | AVAST_UNKNOWNERROR | Unknown error. |
42000 | 0x0000a410 | AVAST_FIRSTERROR | Unknown error. |
42001 | 0x0000a411 | AVAST_INVALIDENGINELICENSE | License for avWork.dll is not valid. |
42002 | 0x0000a412 | AVAST_EXPIREDENGINELICENSE | License for avWork.dll was expired. |
42003 | 0x0000a413 | AVAST_UNWANTEDEXCEPTION | Exception found in code. |
42004 | 0x0000a414 | AVAST_FOLDERISFILE | Can not create folder > same file exists. |
42005 | 0x0000a415 | AVAST_COMPRESSIONERROR | Error while compressing data. |
42006 | 0x0000a416 | AVAST_OFFLINEFILE | File is not present on drive > migrated to offline device. |
42007 | 0x0000a417 | AVAST_UNKNOWNOBJECT | Object if unknown in current context. |
42009 | 0x0000a419 | AVAST_INVALIDINSTALL | Avast is not installed as expected. |
42010 | 0x0000a41a | AVAST_NOTPACKED | File is not packed. |
42011 | 0x0000a41b | AVAST_OPSTOPPED | Operation was stopped. |
42016 | 0x0000a420 | AVAST_FILENOTSELECTED | File was not tested due to engine configuration details (VPS_VR_ALLFILES). |
42017 | 0x0000a421 | AVAST_INVALIDLICENSE | License string is not valid. |
42018 | 0x0000a422 | AVAST_INPROGRESS | Operation in progress. |
42019 | 0x0000a423 | AVAST_FILEEXCLUDED | File was not tested due to excluded areas. |
42020 | 0x0000a424 | AVAST_FILEIGNORED | File was ignored for some reason and should be ignored by the subsequent operations (reports, etc). |
42030 | 0x0000a42e | AVAST_SCAN_UNKNOWN | Unknown scanner error. |
42031 | 0x0000a42f | AVAST_OT_UNKNOWN | Unknown internal object type. |
42040 | 0x0000a428 | AVAST_VPS_INVALIDCOMPRESSION | VPS file was destroyed. |
42043 | 0x0000a42b | AVAST_VPS_ILLEGALVPS | VPS file is valid, but updated illegally (not using ALWIL Software algorithm). |
42050 | 0x0000a442 | AVAST_PACK_UNKNOWNERROR | Unknown packer error. |
42051 | 0x0000a443 | AVAST_PACK_UNKNOWNVERSION | |
42052 | 0x0000a444 | AVAST_PACK_CORRUPTED | |
42053 | 0x0000a445 | AVAST_PACK_UNKNOWNCOMPRESSION | |
42054 | 0x0000a446 | AVAST_PACK_DECOMPRESSFAIL | |
42055 | 0x0000a447 | AVAST_PACK_COMPRESSFAIL | |
42056 | 0x0000a448 | AVAST_PACK_ENCRYPTED | |
42057 | 0x0000a449 | AVAST_PACK_FILETOOBIG | |
42058 | 0x0000a44a | AVAST_PACK_NOTEMPSPACE | |
42059 | 0x0000a44b | AVAST_PACK_DELETEPARENT | |
42060 | 0x0000a44c | AVAST_REPAIR_NOTREPAIRED | File was not repaired. |
42061 | 0x0000a44d | AVAST_REPAIR_MAYBEREPAIRED | We are not sure if file was repaired (WORD97). |
42062 | 0x0000a44e | AVAST_PACK_LIGHTCORRUPTED | Warning, no reason to stop. |
42070 | 0x0000a456 | AVAST_MAPI_ATTSKIP_REFERENCE | MAPI attach skipped because unknown store method. |
42071 | 0x0000a457 | AVAST_MAPI_ATTSKIP_REFRESOLVE | |
42072 | 0x0000a458 | AVAST_MAPI_ATTSKIP_REFONLY | |
42073 | 0x0000a459 | AVAST_MAPI_ATTSKIP_EMBEDDEDMSG | |
42074 | 0x0000a45a | AVAST_MAPI_ATTSKIP_OLE | |
42075 | 0x0000a45b | AVAST_MAPI_ATTSKIP_UNKNOWN | |
42100 | 0x0000a474 | AVAST_POLYVIR_EXCEPTION | Exception in polymorphic viruses code. |
42101 | 0x0000a475 | AVAST_POLYVIR_ERROR | Error in polymorphic viruses code. |
42102 | 0x0000a476 | AVAST_MACROVIR_EXCEPTION | Exception in macro viruses code. |
42103 | 0x0000a477 | AVAST_MACROVIR_ERROR | Error in macro viruses code. |
42104 | 0x0000a478 | AVAST_STDVIR_EXCEPTION | Exception in std viruses code. |
42105 | 0x0000a479 | AVAST_STDVIR_ERROR | Error in std viruses code. |
42110 | 0x0000a47e | AVAST_PACK_DECOMPRESSIONBOMB | File is a decompression bomb. |
42111 | 0x0000a47f | AVAST_PACK_UNSUPPORTED_OPERATION | Operation is not supported for this type of archive. |
42120 | 0x0000a488 | AVAST_PACK_ARJ_CORRUPTED | Pack is corrupted. |
42121 | 0x0000a489 | AVAST_PACK_EXEC_CORRUPTED | Pack is corrupted. |
42122 | 0x0000a48a | AVAST_PACK_MAPI_CORRUPTED | Pack is corrupted. |
42123 | 0x0000a48b | AVAST_PACK_MIME_CORRUPTED | Pack is corrupted. |
42124 | 0x0000a48c | AVAST_PACK_STREAMS_CORRUPTED | Pack is corrupted. |
42125 | 0x0000a48d | AVAST_PACK_ZIP_CORRUPTED | Pack is corrupted. |
42126 | 0x0000a48e | AVAST_PACK_RAR_CORRUPTED | Pack is corrupted. |
42127 | 0x0000a48f | AVAST_PACK_CAB_CORRUPTED | Pack is corrupted. |
42128 | 0x0000a490 | AVAST_PACK_TAR_CORRUPTED | Pack is corrupted. |
42129 | 0x0000a491 | AVAST_PACK_GZ_CORRUPTED | Pack is corrupted. |
42130 | 0x0000a492 | AVAST_PACK_BZIP2_CORRUPTED | Pack is corrupted. |
42131 | 0x0000a493 | AVAST_PACK_ACE_CORRUPTED | Pack is corrupted. |
42132 | 0x0000a494 | AVAST_PACK_EXEC_UPX_CORRUPTED | Pack is corrupted. |
42133 | 0x0000a495 | AVAST_PACK_ARC_CORRUPTED | Pack is corrupted. |
42134 | 0x0000a496 | AVAST_PACK_ZOO_CORRUPTED | Pack is corrupted. |
42135 | 0x0000a497 | AVAST_PACK_LHARC_CORRUPTED | Pack is corrupted. |
42136 | 0x0000a498 | AVAST_PACK_CHM_CORRUPTED | Pack is corrupted. |
42137 | 0x0000a499 | AVAST_PACK_CPIO_CORRUPTED | Pack is corrupted. |
42138 | 0x0000a49a | AVAST_PACK_RPM_CORRUPTED | Pack is corrupted. |
42139 | 0x0000a49b | AVAST_PACK_7ZIP_CORRUPTED | Pack is corrupted. |
42140 | 0x0000a49c | AVAST_PACK_ISO_CORRUPTED | Pack is corrupted; ISO + Nero ISO (NRG) |
42141 | 0x0000a49d | AVAST_PACK_DBX_CORRUPTED | Pack is corrupted. |
42142 | 0x0000a49e | AVAST_PACK_SIS_CORRUPTED | Pack is corrupted. |
42143 | 0x0000a49f | AVAST_PACK_DOM_CORRUPTED | Pack is corrupted. |
42144 | 0x0000a4a0 | AVAST_PACK_OLE_CORRUPTED | Pack is corrupted. |
42145 | 0x0000a4a1 | AVAST_PACK_INSTALLER_CORRUPTED | Pack is corrupted. |
42146 | 0x0000a4a2 | AVAST_PACK_WINEMUL_CORRUPTED | Pack is corrupted. |
42147 | 0x0000a4a3 | AVAST_PACK_DMG_CORRUPTED | Pack is corrupted. |
42148 | 0x0000a4a4 | AVAST_PACK_XAR_CORRUPTED | Pack is corrupted. |
42150 | 0x0000a4a6 | AVAST_KEY_EXPIRED | Registration key expired. |
42151 | 0x0000a4a7 | AVAST_KEY_INVALID | Invalid key. |
42152 | 0x0000a4a8 | AVAST_KEY_INSUFFICIENTCOUNT | Insufficient number of licenses. |
42160 | 0x0000a4b0 | AVAST_LICFILE_INVALID_SIGNATURE | |
42161 | 0x0000a4b1 | AVAST_LICFILE_DEMO_SIGNATURE | |
42162 | 0x0000a4b2 | AVAST_LICFILE_SERVER | |
42163 | 0x0000a4b3 | AVAST_LICFILE_NO_SERVER | |
42164 | 0x0000a4b4 | AVAST_LICFILE_OBSOLETE | |
42165 | 0x0000a4b5 | AVAST_LICFILE_EXPIRED | |
42166 | 0x0000a4b6 | AVAST_LICFILE_NO_LICENSE | |
42167 | 0x0000a4b7 | AVAST_LICFILE_DEMO | |
42168 | 0x0000a4b8 | AVAST_LICFILE_BANNED | |
42169 | 0x0000a4b9 | AVAST_LICFILE_INVALID | |
42170 | 0x0000a4ba | AVAST_LICFILE_DISABLED | |
42171 | 0x0000a4bb | AVAST_LICFILE_FEATURE_MISSING | |
42172 | 0x0000a4bc | AVAST_LICFILE_INVALID_OR_EXPIRED | |
42400 | 0x0000a5a0 | AVAST_RSA_CONTENT_ENCODING | |
42401 | 0x0000a5a1 | AVAST_RSA_DATA | |
42402 | 0x0000a5a2 | AVAST_RSA_DIGEST_ALGORITHM | |
42403 | 0x0000a5a3 | AVAST_RSA_ENCODING | |
42404 | 0x0000a5a4 | AVAST_RSA_KEY | |
42405 | 0x0000a5a5 | AVAST_RSA_KEY_ENCODING | |
42406 | 0x0000a5a6 | AVAST_RSA_LEN | |
42407 | 0x0000a5a7 | AVAST_RSA_MODULUS_LEN | |
42408 | 0x0000a5a8 | AVAST_RSA_NEED_RANDOM | |
42409 | 0x0000a5a9 | AVAST_RSA_PRIVATE_KEY | |
42410 | 0x0000a5aa | AVAST_RSA_PUBLIC_KEY | |
42411 | 0x0000a5ab | AVAST_RSA_SIGNATURE | |
42412 | 0x0000a5ac | AVAST_RSA_SIGNATURE_ENCODING | |
42413 | 0x0000a5ad | AVAST_RSA_ENCRYPTION_ALGORITHM | |
42414 | 0x0000a5ae | AVAST_RSA_FILE | |
42415 | 0x0000a5af | AVAST_RSA_KEY_LEN | RSA Encrypt key len != MAX_ENCRYPTED_KEY_LEN. |
42600 | 0x0000a668 | A32E_LASTERROR | Last valid Avast error. |
536870912 | 0x20000000 | SETUP_OK_SOMETHING_DONE | |
536870913 |
0x20000001 | SETUP_OK_NOTHING_DONE | |
536870914 | 0x20000002 | SYNCER_NOT_CONNECTED | Not connected at all. |
536870915 | 0x20000003 | SYNCER_HOST_UNREACHABLE | Ping failed. |
536870916 | 0x20000004 | SYNCER_SERVER_DOWN | Port unreachable; 5xx. |
536870917 | 0x20000005 | SYNCER_PROXY_LOGIN_NEEDED | Proxy needs login. |
536870918 | 0x20000006 | SYNCER_HTTP_ERROR | Any other http error. |
536870919 | 0x20000007 | SETUP_ERROR_INVALID_CMDLINE | Invalid command line parameter. |
536870920 | 0x20000008 | SETUP_ERROR_NOT_ENOUGH_RIGHTS | Not enough rights. |
536870921 | 0x20000009 | SETUP_ERROR_MISSING_ODBC | missing ODBC. |
536870922 | 0x2000000a | SETUP_ERROR_OTHER_INSTANCE_RUNNING | Another instance of setup is already running. |
536870923 | 0x2000000b | SETUP_ERROR_SIGNATURE_INVALID | Signature invalid; file was broken or tampered with. |
536870924 | 0x2000000c | SETUP_ERROR_CANT_SELECT_SERVER | Probably no servers in servers.def . |
536870925 | 0x2000000d | SETUP_ERROR_INVALID_PACKAGES_VPU | Invalid package description file. |
536870926 | 0x2000000e | SETUP_ERROR_SFX_VERSION_MISMATCH | exe or packages.vpx don't match the versions in setup.exe . |
536870927 | 0x2000000f | SETUP_NEED_NEWER_SETUP | For inet, indicates you need newer setup.exe . |
536870928 | 0x20000010 | SETUP_GOT_NEWER_SETUP | For inet, indicates new setup.exe is available. |
536870929 | 0x20000011 | SETUP_ERROR_BROKEN_PACKAGE | Package can't be opened, is broken, has invalid version, has bad vps, etc. |
536870930 | 0x20000012 | SETUP_ERROR_NEED_RESTART | Setup needs to be restarted first to perform pending rename operations. |
536870931 | 0x20000013 | SETUP_ERROR_INVALID_INSTALL_MODE | Mismatched downgrade on sfx ver. |
536870932 | 0x20000014 | SETUP_ERROR_GETTING_SETUP_FAILED | Downloading newer setup failed. |
536870933 | 0x20000015 | SETUP_ERROR_PRODUCT_VERSION | Another version of this product is already installed. |
536870934 | 0x20000016 | SETUP_ERROR_OS_REQUIREMENTS | Operating System does not meet minimal requirements. |
536870935 | 0x20000017 | SETUP_ERROR_OLD_FILES_LOCKED | At least one of the files was locked; bailing out (just for overwrite mode). |
536870936 | 0x20000018 | SETUP_ERROR_IE_REQUIREMENTS | Internet Explorer needed. |
536870937 | 0x20000019 | SETUP_ERROR_NOOP | Invalid operation (eg. update when not installed or no operation at all). |
536870938 | 0x2000001a | SETUP_ERROR_LIC_INVALID_OR_EXPIRED | License expired or invalid. |
536870939 | 0x2000001b | SETUP_ERROR_SERVERS_MAINTENANCED | Servers under maintenance; try again later. |
536870940 | 0x2000001c | SETUP_ERROR_LIC_BANNED | License banned. |
536870941 | 0x2000001d | SETUP_ERROR_LIC_DISABLED | License disabled. |
536870942 | 0x2000001e | SETUP_ERROR_LIC_SBS_ON_SERVER | Small Business License on full server. |
536870943 | 0x2000001f | SETUP_ERROR_TRY_DIFF_LATER | Downloads has reached maximum retries, setup will try to download next time. |
536870944 | 0x20000020 | SETUP_ERROR_SERVER_OS | Returns when installing non-server Avast on server OS. |
536870945 | 0x20000021 | SETUP_ERROR_OS_REQUIREMENTS_2000HOTFIX | Returns when installing on win2k without KB816542 hotfix. |
536870946 | 0x20000022 | SETUP_ERROR_SETUP_TOO_OLD | Returns when user runs a setup that is too old. |
536870947 | 0x20000023 | SETUP_ERROR_EDITION_DOWNGRADE | Returns when the product edition is downgrading (e.g. pro > free). |
536870948 | 0x20000024 | SETUP_ERROR_LIC_FEATURE_MISSING | Feature not found in license file. |
536870949 | 0x20000025 | SETUP_ERROR_WHS_OS | WHS edition is installed on non-WHS OS. |
536870950 | 0x20000026 | SYNCER_ERROR_SERVER_BUSY | Return later, do not report any error to a user. |