Base Antivirus Logs

This Article Applies to:

  • Avast Business Cloud Console
  • Avast Business On-Premise Console
  • Avast Business Antivirus
  • Small Office Protection
  • AVG Business Cloud Console
  • AVG Business On-Premise Console
  • AVG Business Antivirus

If the Avast or AVG Support Tool fails, or does not gather all of the logs requested by Business Technical Support, you can manually gather the logs to send to Support.

Avast

Antivirus Clients Unmanaged

  • C:\ProgramData\AVAST Software\Avast\log\
  • C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

Antivirus Clients Managed

  • C:\Program Files (x86)\AVAST Software\Business Agent\log.txt
  • C:\Program Files (x86)\AVAST Software\Business Agent\smbpol.db

MacOS X

  • /var/log/system.log

Console - Client Connection Logs

  • Connection (debug logging must be enabled): C:\ProgramData\AVAST Software\Avast\log\bcc.log
  • Sync/Registration: C:\ProgramData\AVAST Software\Avast\log\bccavsvc.log
  • Remote Deployment: C:\ProgramData\Avast Software\Avast\log\bcdeploy.log

Component Logs

  • Avastsvc (core service log): C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log
  • Antivirus UI log (issues with UI start, popups etc listed here): C:\ProgramData\AVAST Software\Avast\log\AvastUI.log
  • Antivirus UI javascript content: C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log
  • Dumps from Crashed Components: C:\ProgramData\AVAST Software\Avast\log\unp*.mdmp
  • Self-Defense Module: C:\ProgramData\AVAST Software\Avast\log\selfdef.log
  • Anti-rootkit protection (driver start/stop): C:\ProgramData\AVAST Software\Avast\log\arpot.log
  • Anti-rootkit scan: C:\ProgramData\AVAST Software\Avast\log\aswAr*.log
  • Anti-Spam: C:\ProgramData\AVAST Software\Avast\log\SpamEngine.log
  • CyberCapture/DeepScreen: C:\ProgramData\AVAST Software\Avast\log\autosandbox.log
  • Exchange Protection: C:\ProgramData\Avast Software\Avast\log\ExchangeShield.log
  • Firewall Configuration: C:\ProgramData\AVAST Software\Avast\log\FwServ.log
  • Mail Shield: C:\ProgramData\AVAST Software\Avast\log\Mail.log
  • Outlook addin: C:\ProgramData\AVAST Software\Avast\log\asOutExt64.log
  • Passwords: C:\ProgramData\AVAST Software\Avast\log\Pam.log
  • Patch Management: C:\ProgramData\Avast Software\PatchTools\History\*.zip
  • SecureDNS/Real Site: C:\ProgramData\AVAST Software\Avast\log\aswSecDns.log
  • SecureLine VPN: C:\ProgramData\AVAST Software\SecureLine\log\vpn_engine.log
  • Web Shield: C:\ProgramData\AVAST Software\Avast\log\StreamFilter.log
  • Web Shield Debug (debug logging must be enabled): C:\ProgramData\AVAST Software\Avast\log\FilterEngine.log
  • Wi-Fi Inspector: C:\ProgramData\AVAST Software\Avast\log\Hns.log
  • Windows Security Center (registration of Avast to WSC): C:\ProgramData\AVAST Software\Avast\log\wsc.log

AVG

Antivirus Clients Unmanaged

  • C:\ProgramData\AVG\Antivirus\log
  • C:\ProgramData\AVG\Persistent Data\Antivirus\Logs\

Console - Client Connection Logs

  • Admin Client Connection: C:\ProgramData\AVG\Antivirus\log\admincli.log

Component Logs

  • AVG svc (core service log): C:\ProgramData\AVG\Antivirus\log\AVGSvc.log
  • Antivirus UI log (issues with UI start, popups etc listed here): C:\ProgramData\AVG\Antivirus\log\AvgUI.log
  • Antivirus UI javascript content: C:\ProgramData\AVG\Antivirus\log\HtmlRemoteContent.log
  • Dumps from Crashed Components: C:\ProgramData\AVG\Antivirus\log\unp*.mdmp
  • Self-Defense Module: C:\ProgramData\AVG\Antivirus\log\selfdef.log
  • Anti-rootkit protection (driver start/stop): C:\ProgramData\AVG\Antivirus\log\arpot.log
  • Anti-rootkit scan: C:\ProgramData\AVG\Antivirus\log\aswAr*.log
  • Anti-Spam: C:\ProgramData\AVG\Antivirus\log\SpamEngine.log
  • CyberCapture/DeepScreen: C:\ProgramData\AVG\Antivirus\log\autosandbox.log
  • Exchange Protection: C:\ProgramData\AVG\Antivirus\log\ExchangeShield.log
  • Firewall Configuration: C:\ProgramData\AVG\Antivirus\log\FwServ.log
  • Mail Shield: C:\ProgramData\AVG\Antivirus\log\Mail.log
  • Outlook addin: C:\ProgramData\AVG\Antivirus\log\asOutExt64.log
  • Passwords: C:\ProgramData\AVAST Software\Avast\log\Pam.log
  • Web Shield: C:\ProgramData\AVG\Antivirus\log\StreamFilter.log
  • Web Shield Debug (debug logging must be enabled): C:\ProgramData\AVG\Antivirus\log\FilterEngine.log
  • Windows Security Center (registration of AVG to WSC): C:\ProgramData\AVG\Antivirus\log\wsc.log