Base Antivirus Logs

This Article Applies to:

Avast Small Business Solutions
Avast Small Office Protection
Avast Business Antivirus
Avast Business Antivirus Pro
Avast Business Antivirus Pro Plus
Avast Business CloudCare Antivirus

If the Avast Support Tool fails, or does not gather all of the logs requested by Business Technical Support, you can manually gather the logs to send.

Unmanaged Local Clients

C:\ProgramData\AVAST Software\Avast\log\
C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

Managed Local Clients

C:\Program Files (x86)\AVAST Software\Business Agent\log.txt
C:\Program Files (x86)\AVAST Software\Business Agent\smbpol.db

macOS

/var/log/system.log

Component Logs

Avastsvc (core service log): C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log
Antivirus UI log (issues with UI start, popups etc listed here): C:\ProgramData\AVAST Software\Avast\log\AvastUI.log
Antivirus UI javascript content: C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log
Dumps from Crashed Components: C:\ProgramData\AVAST Software\Avast\log\unp*.mdmp
Self-Defense Module: C:\ProgramData\AVAST Software\Avast\log\selfdef.log
Anti-rootkit protection (driver start/stop): C:\ProgramData\AVAST Software\Avast\log\arpot.log
Anti-rootkit scan: C:\ProgramData\AVAST Software\Avast\log\aswAr*.log
CyberCapture/DeepScreen: C:\ProgramData\AVAST Software\Avast\log\autosandbox.log
Exchange Protection: C:\ProgramData\Avast Software\Avast\log\ExchangeShield.log
Firewall Configuration: C:\ProgramData\AVAST Software\Avast\log\FwServ.log
Mail Shield: C:\ProgramData\AVAST Software\Avast\log\Mail.log
Outlook addin: C:\ProgramData\AVAST Software\Avast\log\asOutExt64.log
Passwords: C:\ProgramData\AVAST Software\Avast\log\Pam.log
Patch Management: C:\ProgramData\Avast Software\PatchTools\History\*.zip
SecureDNS/Real Site: C:\ProgramData\AVAST Software\Avast\log\aswSecDns.log
SecureLine VPN: C:\ProgramData\AVAST Software\SecureLine\log\vpn_engine.log
Web Shield: C:\ProgramData\AVAST Software\Avast\log\StreamFilter.log
Web Shield Debug (debug logging must be enabled): C:\ProgramData\AVAST Software\Avast\log\FilterEngine.log
Network Inspector: C:\ProgramData\AVAST Software\Avast\log\Hns.log
Windows Security Center (registration of Avast to WSC): C:\ProgramData\AVAST Software\Avast\log\wsc.log