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Operational reports

This Article Applies to:

  • Avast Business CloudCare

Partner level

Client Side Log Summary

Allows you to view the logs generated by the Antivirus and Content Filtering components. You can filter the data by Organization, Time Frame, and Service. The generated report displays a table listing the following information:

  • Name
  • Group
  • IP address
  • Component
  • Log entry
  • Time stamp

Customer Alerts

Can be filtered by Organization, Time Frame, and Alert Status. The Alerts by Severity chart shows the percentage of high-, medium-, and low-severity alerts. The Alert Summary Table displays the following information about each alert:

  • Status
  • Severity
  • Alert name
  • Event description
  • Group
  • Device
  • Date/Time

Device Overview

Can be filtered by Organization and displays a table listing the following information about managed devices on your network:

  • Customer Name
  • Device Name / Description
  • Group
  • Applied Policy
  • Operating System
  • IP address
  • CloudCare Agent Version
  • Antivirus Version
  • Last AV Scan Date
  • Antivirus Definition Release Date
  • Antivirus Enabled / Disabled
  • Last Seen Date

E-mail Device Deployment

Can be filtered by Time Frame and displays a table listing the following information about CloudCare agent deployments using the email option:

  • Request date
  • Email address the deployment request was sent to
  • Device host name
  • Device IP address
  • Device MAC address
  • Install status:
    • Success
    • Failed–reason for failure
    • Pending

Non-Communicating Devices

Can be filtered by Organization and days last seen. The generated report shows the following information about devices that have not communicated with the CloudCare portal in the specified number of days:

  • Name
  • Group
  • Operating System
  • IP Address
  • Date and time the device was last seen

Remote Device Deployment

Will not display any information for Mac OS X devices. Can be filtered by time frame and displays the following information about all CloudCare agent deployments performed using the remote deployment option:

  • Request date
  • Device host name
  • Device IP address
  • Device MAC address
  • Install status

Server-side Log Summary

Can be filtered by Time Frame and displays a table listing the following information:

  • Server–side event name (refer to the Event table for a complete list of server–side events)
  • Event details
  • Timestamp

Service Overview

Displays the paid and trial license count for each service subscription.

Customer level and Direct

Client Side Log Summary

Allows you to view the logs generated by the Antivirus and Content Filtering components. You can filter the data by Organization, Time Frame, and Service. The generated report displays a table listing the following information:

  • Name
  • Group
  • IP address
  • Component
  • Log entry
  • Time stamp

Customer Alerts

Can be filtered by Organization, Time Frame, and Alert Status. The Alerts by Severity chart shows the percentage of high-, medium-, and low-severity alerts. The Alert Summary Table displays the following information about each alert:

  • Status
  • Severity
  • Alert name
  • Event description
  • Group
  • Device
  • Date/Time

Device Overview

Can be filtered by Organization and displays a table listing the following information about managed devices on your network:

  • Device Name / Description
  • Group
  • Applied Policy
  • Operating System
  • IP address
  • CloudCare Agent Version
  • Antivirus Version
  • Last AV Scan Date
  • Antivirus Definition Release Date
  • Antivirus Enabled / Disabled
  • Last Seen Date

E-mail Device Deployment

Can be filtered by Time Frame and displays a table listing the following information about CloudCare agent deployments using the email option:

  • Request date
  • Email address the deployment request was sent to
  • Device host name
  • Device IP address
  • Device MAC address
  • Install status:
    • Success
    • Failed–reason for failure
    • Pending

Non-Communicating Devices

Can be filtered by Organization and days last seen. The generated report shows the following information about devices that have not communicated with the CloudCare portal in the specified number of days:

  • Name
  • Group
  • Operating System
  • IP Address
  • Date and time the device was last seen

Remote Device Deployment

Will not display any information for Mac OS X devices. Can be filtered by time frame and displays the following information about all CloudCare agent deployments performed using the remote deployment option:

  • Request date
  • Device host name
  • Device IP address
  • Device MAC address
  • Install status

Server-side Log Summary

Can be filtered by Time Frame and displays a table listing the following information:

  • Server–side event name (refer to the Event table for a complete list of server–side events)
  • Event details
  • Timestamp

Service Overview

Displays the paid and trial license count for each service subscription.

Service Summary

Can be filtered by Customer and provides detailed service information for each device. The generated report will display a table the following information:

  • Device Name
  • Device Group
  • Applied Policy
  • Service Status/Service Version