Operational Reports

This Article Applies to:

Avast Business CloudCare

From the Operational section of the CloudCare console's Reports page, the following reports can be accessed:

Alert Summary
Client-Side Log Summary
Customer Alerts
Device Overview
E-Mail Device Deployment
Non-Communicating Devices
Remote Device Deployment
Server-Side Log Summary
Service Overview
Service Summary

Note that the Customer Alerts report is only available at partner level.

On the other hand, Alert Summary and Service Summary are available at customer level only.

Alert Summary (Customer Level Only)

This reports displays a pie chart showing the volume of high-, medium-, and low-severity alerts for selected devices.

It also provides a table containing the following information about each alert:

Alert's status, severity, and name
Event description
Group and name of the device for which the alert was triggered
Date and time when the alert was triggered

The report can be configured to show information for the last/previous day, week, month, or 3 months for all or only selected devices/device groups. Also, the report can include alerts with any status or only those that are open, acknowledged, or auto-akcnowledged.

Client-Side Log Summary

This report lists logs generated by the Antivirus and Content Filtering services and includes the following information for each log:

Customer (at partner level)
Device's name, group, and IP address
Component that generated the log entry
Log entry
Date and time the log was generated

The report can be configured to show information for the last/previous day, week, month, or 3 months for all or only specific services. At partner level, the option to include all or only specific customers in the report will also be available.

At customer level, it is possible to generate the report for all or only specific devices/device groups.

Customer Alerts (Partner Level Only)

This reports displays a pie chart showing the volume of high-, medium-, and low-severity alerts for selected customers.

It also provides a table containing the following information about each alert:

Customer
Alert's status, severity, and name
Event description
Group and name of the device for which the alert was triggered
Date and time when the alert was triggered

The report can be configured to show information for the last/previous day, week, month, or 3 months for all or only specific customers. Also, the report can include alerts with any status or only those that are open, acknowledged, or auto-akcnowledged.

Device Overview

This report provides the following information for each listed device:

Customer (at partner level)
Device's name/description, group, OS, and IP address
Applied policy
Date and time when the device was last seen
CloudCare Agent version
Antivirus status
Antivirus client version
Virus database release date
Date and time when the Antivirus scan was last run

At partner level, the option to include all or only specific customers in the report will be available.

At customer level, it is possible to generate the report for all or only specific devices/device groups.

E-Mail Device Deployment

This report displays the following information about CloudCare deployments initiated via email:

Customer (at partner level)
Deployment request date
Email address the request was sent to
Device's hostname/description, IP address, and MAC address
Install status (Success, Failed, Pending)

The report can be configured to show information for the last/previous day, week, month, or 3 months. At partner level, the option to include all or only specific customers in the report will also be available.

Non-Communicating Devices

This report shows the following information about each listed device that has not communicated with the CloudCare portal for a certain period of time:

Customer (at partner level)
Device's name, group, OS, and IP address
Date and time the device was last seen

The report can be configured to show information for up to a maximum of 90 days preceding the current date. At partner level, the option to include all or only specific customers in the report will also be available.

At customer level, it is possible to generate the report for all or only specific devices/device groups.

Remote Device Deployment

This report displays the following information regarding CloudCare deployments performed using the remote deployment option:

Customer (at partner level)
Deployment request date
Device's hostname/description, IP address, and MAC address
Install status

Server-Side Log Summary

This report lists server-side logs and includes the following information for each log:

Customer (at partner level)
Server–side event name (refer to the Event Table for a complete list of server–side events)
Event details
Date and time the event took place

Service Overview

Displays the paid and trial subscription count for each service, and includes information on the service's status, version (when applicable), and next subscription (when applicable).

At partner level, the option to include all or only specific customers in the report will also be available.

At customer level, it is possible to generate the report for all or only specific devices/device groups.

Service Summary (Customer Level Only)

This report provides information on the number of paid and trial licenses for each active service.

There are no configuration options available for this report type.