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Operational Reports
This Article Applies to:
- Avast Business CloudCare
Partner Level
Client Side Log Summary
Allows you to view the logs generated by the Antivirus and Content Filtering components. You can filter the data by Organization, Time Frame, and Service. The generated report displays a table listing the following information:
- Name
- Group
- IP address
- Component
- Log entry
- Time stamp
Customer Alerts
Can be filtered by Organization, Time Frame, and Alert Status. The Alerts by Severity chart shows the percentage of high-, medium-, and low-severity alerts. The Alert Summary Table displays the following information about each alert:
- Status
- Severity
- Alert name
- Event description
- Group
- Device
- Date/Time
Device Overview
Can be filtered by Organization and displays a table listing the following information about managed devices on your network:
- Customer Name
- Device Name / Description
- Group
- Applied Policy
- Operating System
- IP address
- CloudCare Agent Version
- Antivirus Version
- Last AV Scan Date
- Antivirus Definition Release Date
- Antivirus Enabled / Disabled
- Last Seen Date
E-mail Device Deployment
Can be filtered by Time Frame and displays a table listing the following information about CloudCare agent deployments using the email option:
- Request date
- Email address the deployment request was sent to
- Device host name
- Device IP address
- Device MAC address
- Install status:
- Success
- Failed–reason for failure
- Pending
Non-Communicating Devices
Can be filtered by Organization and days last seen. The generated report shows the following information about devices that have not communicated with the CloudCare portal in the specified number of days:
- Name
- Group
- Operating System
- IP Address
- Date and time the device was last seen
Remote Device Deployment
Will not display any information for macOS devices. Can be filtered by time frame and displays the following information about all CloudCare agent deployments performed using the remote deployment option:
- Request date
- Device host name
- Device IP address
- Device MAC address
- Install status
Server-Side Log Summary
Can be filtered by Time Frame and displays a table listing the following information:
- Server–side event name (refer to the Event Table for a complete list of server–side events)
- Event details
- Timestamp
Service Overview
Displays the paid and trial subscription count for each service.
Customer Level and Direct
Client Side Log Summary
Allows you to view the logs generated by the Antivirus and Content Filtering components. You can filter the data by Organization, Time Frame, and Service. The generated report displays a table listing the following information:
- Name
- Group
- IP address
- Component
- Log entry
- Time stamp
Alert Summary
Can be filtered by Organization, Time Frame, and Alert Status. The Alerts by Severity chart shows the percentage of high-, medium-, and low-severity alerts. The Alert Summary Table displays the following information about each alert:
- Status
- Severity
- Alert name
- Event description
- Group
- Device
- Date/Time
Device Overview
Can be filtered by Organization and displays a table listing the following information about managed devices on your network:
- Device Name / Description
- Group
- Applied Policy
- Operating System
- IP address
- CloudCare Agent Version
- Antivirus Version
- Last AV Scan Date
- Antivirus Definition Release Date
- Antivirus Enabled / Disabled
- Last Seen Date
E-mail Device Deployment
Can be filtered by Time Frame and displays a table listing the following information about CloudCare agent deployments using the email option:
- Request date
- Email address the deployment request was sent to
- Device host name
- Device IP address
- Device MAC address
- Install status:
- Success
- Failed–reason for failure
- Pending
Non-Communicating Devices
Can be filtered by Organization and days last seen. The generated report shows the following information about devices that have not communicated with the CloudCare portal in the specified number of days:
- Name
- Group
- Operating System
- IP Address
- Date and time the device was last seen
Remote Device Deployment
Will not display any information for macOS devices. Can be filtered by time frame and displays the following information about all CloudCare agent deployments performed using the remote deployment option:
- Request date
- Device host name
- Device IP address
- Device MAC address
- Install status
Server-side Log Summary
Can be filtered by Time Frame and displays a table listing the following information:
- Server–side event name (refer to the Event Table for a complete list of server–side events)
- Event details
- Timestamp
Service Overview
Displays the paid and trial subscription count for each service.
Service Summary
Can be filtered by Customer and provides detailed service information for each device. The generated report will display a table the following information:
- Device Name
- Device Group
- Applied Policy
- Service Status/Service Version
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