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This Article Applies to:
- Avast Business CloudCare
Each event has a predefined threshold and suppression parameter—which can be changed at any time. By default, Avast selects the most serious alerts and emails them to the administrator.
Alerts are triggered once an event occurrence has exceeded the defined threshold. Event suppression is how often CloudCare will check for an event.
The table below lists each event, its default threshold and suppression settings, event severity, and the CloudCare Service that reports it. The events with auto-aknowledge function disabled by default are marked with an asterisk (*).
| Event Name | Default Event Threshold | Default Event Suppression | Severity | Category |
|---|---|---|---|---|
|
*Out-of-Date Virus Definitions |
1 week |
1 day |
High |
Antivirus |
|
*Device Needs Restart |
N/A |
6 hours |
High |
Devices |
|
Threat Detected |
PUP, infection |
6 hours |
High |
Antivirus |
|
Service Update Failed |
N/A |
1 day |
High |
Devices |
|
Detected Blocked URL Access Attempt |
10 incidents within 2 hours |
N/A |
High |
Content Filtering |
|
Service Trial Expired |
N/A |
N/A |
High |
Subscriptions |
|
CloudCare Uninstalled |
N/A |
N/A |
High |
Devices |
|
Windows Service Crashed |
None Specified |
N/A |
High |
Operational |
|
Service Install Failed |
N/A |
N/A |
High |
Devices |
|
*Backup Failed |
N/A |
N/A |
High |
Cloud Backup |
|
Service Has Expired |
N/A |
N/A |
High |
Subscriptions |
|
Patch Deployment Failed |
N/A |
N/A |
High |
Patch Management |
|
Device Not Communicating |
Within 1 week |
N/A |
Medium |
Devices |
|
*Antivirus Protection Disabled |
N/A |
N/A |
Medium |
Antivirus |
|
Disk Capacity Reached |
C: free space <25% |
6 hours |
Medium |
Operational |
|
Memory Utilization Reached |
90% for more than 1 hour |
1 day |
Medium |
Operational |
|
*Virus Scan Overdue |
Within 1 week |
1 day |
Medium |
Antivirus |
|
*Backup Overdue |
3 days |
N/A |
Medium |
Cloud Backup |
|
Service Will Expire |
Within 2 weeks |
N/A |
Medium |
Subscriptions |
|
*Patch Deployment Overdue |
Within 2 weeks |
1 day |
Medium |
Patch Management |
|
*Patch Scan Overdue |
3 days |
1 day |
Medium |
Patch Management |
|
Service Trial Will Expire |
Within 1 week |
N/A |
Low |
Subscriptions |
|
CloudCare Install Successful |
N/A |
N/A |
Low |
Devices |
|
Windows Service Started |
None Specified |
N/A |
Low |
Operational |
|
Windows Service Stopped |
None Specified |
N/A |
Low |
Operational |
|
Backup Successful |
N/A |
N/A |
Low |
Cloud Backup |
|
Service Will Auto-Renew |
Within 2 weeks |
N/A |
Low |
Subscriptions |
|
Service Has Renewed |
N/A |
N/A |
Low |
Subscriptions |
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