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Event table
This Article Applies to:
- Avast Business CloudCare
Each event has a predefined threshold and suppression parameter—which can be changed at any time. By default, Avast selects the most serious alerts and emails them to the administrator.
Alerts are triggered once an event occurrence has exceeded the defined threshold. Event suppression is how often CloudCare will check for an event.
The table below lists each event, its default threshold and suppression settings, event severity, and the CloudCare Service that reports it. Events enabled by default are marked with an asterisk (*).
Event Name | Default Event Threshold | Default Event Suppression | Severity | Service |
---|---|---|---|---|
Backup Failed |
1 incident |
N/A |
High |
Cloud Backup |
Detected Blocked URL Access Attempt |
10 incidents |
Within 2 hours |
High |
Content Filtering |
Device needs restart |
1 incident |
6 hours |
High |
Operational |
*Out of date virus database on device |
1 incident |
1 day |
High |
Antivirus |
Service install failed |
1 incident |
N/A |
High |
Operational |
Service trial on device has expired |
1 incident |
N/A |
High |
Operational |
Service uninstalled |
1 incident |
N/A |
High |
Operational |
Service update failed |
1 incident |
1 day |
High |
Operational |
*Threat detected |
1 incident |
6 hours |
High |
Antivirus |
Windows Service Crashed |
1 incident |
N/A |
High |
Premium Remote Control |
Service Has Expired |
N/A |
N/A |
High |
All CloudCare Services |
Patch Deployment Failed |
N/A |
N/A |
High |
Patch Management |
Backup Overdue |
3 days |
N/A |
Medium |
Cloud Backup |
Antivirus protection disabled |
1 incident |
1 day |
Medium |
Antivirus |
Device not communicating |
Within 5 days |
N/A |
Medium |
Operational |
Disk space limit reached |
Space on C: <25% |
6 hours |
Medium |
Premium Remote Control |
Physical memory utilization limit reached |
90% for over 1 hour |
1 day |
Medium |
Premium Remote Control |
Virus Scan overdue |
Within 1 week |
1 day |
Medium |
Antivirus |
Service Will Expire |
2 weeks |
N/A |
Medium |
All CloudCare Services |
Patch Deployment Overdue |
Within 2 weeks |
N/A |
Medium |
Patch Management |
Patch Scan Overdue |
3 days |
N/A |
Medium |
Patch Management |
Backup successful |
1 incident |
N/A |
Low |
Cloud Backup |
CloudCare service install successful |
1 incident |
N/A |
Low |
Operational |
CloudCare service trial will expire |
Within 1 month |
N/A |
Low |
Operational |
Windows service started |
1 incident |
N/A |
Low |
Premium Remote Control |
Windows service stopped |
1 incident |
N/A |
Low |
Premium Remote Control |
Service Will Auto-Renew |
2 weeks |
N/A |
Low |
All CloudCare Services |
Service Has Renewed |
N/A |
N/A |
Low |
All CloudCare Services |
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