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Event table

This Article Applies to:

  • Avast Business CloudCare

Each event has a predefined threshold and suppression parameter—which can be changed at any time. By default, Avast selects the most serious alerts and emails them to the administrator.

Alerts are triggered once an event occurrence has exceeded the defined threshold. Event suppression is how often CloudCare will check for an event.

The table below lists each event, its default threshold and suppression settings, event severity, and the CloudCare Service that reports it. Events enabled by default are marked with an asterisk (*).

Event Name Default Event Threshold Default Event Suppression Severity Service

Backup Failed

1 incident

N/A

High

Cloud Backup

Detected Blocked URL Access Attempt

10 incidents

Within 2 hours

High

Content Filtering

Device needs restart

1 incident

6 hours

High

Operational

*Out of date virus database on device

1 incident

1 day

High

 Antivirus

Service install failed

1 incident

N/A

High

Operational

Service trial on device has expired

1 incident

N/A

High

Operational

Service uninstalled

1 incident

N/A

High

Operational

Service update failed

1 incident

1 day

High

Operational

*Threat detected

1 incident

6 hours

High

Antivirus

Windows Service Crashed

1 incident

N/A

High

Premium Remote Control

Service Has Expired

N/A

N/A

High

All CloudCare Services

Patch Deployment Failed

N/A

N/A

High

Patch Management

Backup Overdue

3 days

N/A

Medium

Cloud Backup

Antivirus protection disabled

1 incident

1 day

Medium

Antivirus

Device not communicating

Within 5 days

N/A

Medium

Operational

Disk space limit reached

Space on C: <25%

6 hours

Medium

Premium Remote Control

Physical memory utilization limit reached

90% for over 1 hour

1 day

Medium

Premium Remote Control

Virus Scan overdue

Within 1 week

1 day

Medium

Antivirus

Service Will Expire

2 weeks

N/A

Medium

All CloudCare Services

Patch Deployment Overdue

Within 2 weeks

N/A

Medium

Patch Management

Patch Scan Overdue

3 days

N/A

Medium

Patch Management

Backup successful

1 incident

N/A

Low

Cloud Backup

CloudCare service install successful

1 incident

N/A

Low

Operational

CloudCare service trial will expire

Within 1 month

N/A

Low

Operational

Windows service started

1 incident

N/A

Low

Premium Remote Control

Windows service stopped

1 incident

N/A

Low

Premium Remote Control

Service Will Auto-Renew

2 weeks

N/A

Low

All CloudCare Services

Service Has Renewed

N/A

N/A

Low

All CloudCare Services

Other Articles In This Section:

Managing alerts

Enabling Event Logging

Related Articles:

Creating tasks