Report Settings

IMPORTANT: The CloudCare console does not support opening multiple tabs in the same browser session. Please use multiple browsers or incognito mode instead.

UPDATE: As of 19 October 2026, two-factor authentication (2FA) is required for all CloudCare partner, self-managed, and distributor users. As part of this enforcement, 2FA was reset for all users, so you must complete a new setup the next time you log in, even if you previously had 2FA enabled.
This is expected behavior and does not indicate an issue with your account. The new setup uses an updated MFA solution with improved security, so your previous 2FA enrollment cannot be reused.
Thank you for your cooperation in completing this security update. Please contact us if you need assistance.

 

In the Report Settings section of your CloudCare console, accessible from the customer-level navigation pane of the Reports page, you can see the current logo and header (if any) used for the reports.

To change the logo and/or header:

1. Under Report Settings, click Change Report Logo and Header

2. For logos, use the Browse option to import the desired image, then click Upload
   • JPG, PNG, and GIF files of 200x50 pixels and up to 100 KB in size and are supported. Larger images will be scaled.

3. For headers, enter the new header in the designated field, then click Change Header
   • The maximum length of the header is 64 characters.