Alert Actions

This Article Applies to:

Avast Business CloudCare

Each alert shown in the CloudCare console can be handled via the Alerts page by selecting an action. In most cases, you can either perform a recommended action to resolve/inspect the issue triggering the alert, or you can acknowledge the alert. For certain alerts, however, only the option to acknowledge the alert will be available.

The alert defines which action is recommended (e.g. Update Now for the Out-of-Date Virus Definitions alert).

Refer to the tables below to learn more about each alert and the related resolution options.

Antivirus

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Threat Detected	Critical	The device is infected with a security threat	• View Virus Chest • Acknowledge	If you believe the detection is a false positive, you can send us the file for further analysis (see Submitting Suspected False Positives). If our Threat Labs specialists confirm a false positive, updating virus definitions should resolve the issue. Alternatively, if you are certain the file is safe, you can exclude it from future scans (see Configuring Antivirus Exclusions).	No
Out-of-Date Virus Definitions	Critical	Virus database update not run on device for an extended period of time	• Update Now • Acknowledge	Ensure the device is online so it can receive updates, and consider enabling automatic updates (see Configuring Virus Definitions and Antivirus Program Updates).	Yes
Antivirus Protection Disabled	Warning	Antivirus protection is disabled on the device	• Enable Protection • Acknowledge	/	Yes
Virus Scan Overdue	Warning	No whole-computer scan was executed on the device within the specified number of days	• Scan Now • Acknowledge	Ensure the device is online so it can receive scan commands, and consider enabling automatic scans (see Scheduling Scans).	Yes

Patch Management

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Patch Deployment Failed	Critical	Patch deployment failed	• View Failed Patches • Acknowledge	• Check user privileges, ensuring that the device can copy and install under the local admin account. • Check your network shares, ensuring that the device can obtain the patch from the master/mirror agent, or that the device can obtain the update directly from the internet if you're not using the master/mirror agent. • Make sure firewall/proxy is not blocking the download of the update.	No
Patch Deployment Overdue	Warning	Deployment schedule missed	• Deploy Immediately • Acknowledge	Ensure the device is online.	Yes
Patch Scan Overdue	Warning	Patch Scan schedule missed	• Run Patch Scan • Acknowledge	Ensure the device is online.	Yes

Alert

Severity

Description

Actions

Additional information/recommendations

Auto-acknowledge supported

Patch Deployment Failed

Critical

Patch deployment failed

• View Failed Patches

• Acknowledge

• Check user privileges, ensuring that the device can copy and install under the local admin account.

• Check your network shares, ensuring that the device can obtain the patch from the master/mirror agent, or that the device can obtain the update directly from the internet if you're not using the master/mirror agent.

• Make sure firewall/proxy is not blocking the download of the update.

Patch Deployment Overdue

Warning

Deployment schedule missed

• Deploy Immediately

• Acknowledge

Ensure the device is online.

Yes

Patch Scan Overdue

Warning

Patch Scan schedule missed

• Run Patch Scan

• Acknowledge

Ensure the device is online.

Yes

Cloud Backup

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Backup Failed	Critical	Backup failed to complete	• Back Up Now • Acknowledge	Ensure the device is online.	Yes
Backup Overdue	Warning	Device backup is overdue	• Back Up Now • Acknowledge	Ensure the device is online.	Yes
Backup Successful	Information	Device has successfully completed a backup	• Acknowledge	/	No

Alert

Severity

Description

Actions

Additional information/recommendations

Auto-acknowledge supported

Backup Failed

Critical

Backup failed to complete

• Back Up Now

• Acknowledge

Ensure the device is online.

Yes

Backup Overdue

Warning

Device backup is overdue

• Back Up Now

• Acknowledge

Ensure the device is online.

Yes

Backup Successful

Information

Device has successfully completed a backup

• Acknowledge

Devices

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Device Needs Restart	Critical	The device needs to be restarted	• Restart • Acknowledge	Usually, restarts are required when Antivirus program/virus definitions updates or patches need to be applied. You can configure required restarts to run automatically via your policy settings (see Configuring Restarts).	Yes
Service Update Failed	Critical	An attempt to update the device failed	• Update Now • Acknowledge	Ensure the device is online so that it can receive updates. If the issue persists, you can run a new installer on the device.	No
CloudCare Uninstalled	Critical	CloudCare services were uninstalled from the device	• Acknowledge	/	No
Service Install Failed	Critical	Service deployment failed on a device	• Acknowledge	Ensure the device is online.	No
Device Not Communicating	Warning	The device has not connected with the CloudCare portal for an extended period of time	• Acknowledge	Check why the device is not connected to the network and reconnect it. If the device is no longer in use, you can remove it from the console (see Removing Devices From CloudCare).	No
CloudCare Install Successful	Information	CloudCare services were installed on the device	• Acknowledge	You can run a full system scan to check the status of the device (see Running Tasks).	No

Operational

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Windows Service Crashed	Critical	A Windows service on a device crashed	• Start Service • Acknowledge	/	No
Disk Capacity Reached	Warning	Free space on drive(s) is less than 90%	• Disk Cleanup • Acknowledge	/	No
Memory Utilization Reached	Warning	Physical memory utilization for a single processor or a number of processors reached a limit	• Acknowledge	/	No
Windows Service Started	Information	A Windows service on a device started	• Stop Service • Acknowledge	/	No
Windows Service Stopped	Information	A Windows service on a device stopped	• Start Service • Acknowledge	/	No

Subscriptions

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Service Trial Expired	Critical	The 30-day trial has expired	• Manage Service • Acknowledge	/	No
Service Has Expired	Critical	Service has expired	• Manage Service • Acknowledge	/	No
Service Will Expire	Warning	Service will expire	•Manage Service • Acknowledge	/	No
Service Trial Will Expire	Information	The 30-day trial will expire	• Manage Service • Acknowledge	/	No
Service Will Auto-Renew	Information	Service will auto-renew	• Acknowledge	/	No
Service Has Renewed	Information	Service has renewed	• Manage Service • Acknowledge	/	No

Content Filtering

Alert	Severity	Description	Actions	Additional information/recommendations	Auto-acknowledge supported
Detected Blocked URL Access Attempt	Information	A URL access attempt was blocked on device	• Acknowledge	Speak to the users in case of repeated visits. If you believe the website is legitimate, you can add it to the allowed domains in your policy's Content Filtering settings (see Content Filtering).	No