Enabling Event Logging

IMPORTANT: The CloudCare console does not support opening multiple tabs in the same browser session. Please use multiple browsers or incognito mode instead.

 

The Avast Business CloudCare client is able to log events to the event viewer for monitoring purposes.

Enabling Logging

1. For partners, select the customer you would like to enable event logging for in the Customer drop-down menu
2. Navigate to the Policies tab
3. Expand the CloudCare Agent Settings section
4. Click the Logging tab
5. Check the event types you wish to log, between Information, Warning, and/or Error
6. Click Save & Apply to Devices

This will push the policy to the devices to enable the logging so you can begin your monitoring of these events.

Events Logged

Source	Level	Description	Event ID	Filtering
Cloud Backup	Information	Cloud Backup started	1
Cloud Backup	Information	Cloud Backup cancelled	2
Cloud Backup	Warning	Cloud Backup failed	3
Cloud Backup	Warning	Cloud Backup completed with errors	4
Cloud Backup	Information	Cloud Backup finished	5
CloudCare	Warning	Memory utilization reached	293
CloudCare	Warning	Disk capacity reached	294
CloudCare	Warning	Blocked URL	295
CloudCare	Information	Cloud Backup occurred	296	"error_file_count": <int> e.g. "error_file_count": 1 "backup_status_id": <int>
CloudCare	Warning	Service crashed	298
CloudCare	Warning	Antivirus component status has changed	300	"enabled":<bool>
CloudCare	Warning	Antivirus has detected a threat	301	"virus_action":<int> (see below) "virus_action2":"<string>" e.g. blocked
CloudCare	Information	Antivirus scan started	302
CloudCare	Information	Antivirus scan finished	303	"infections":<int> "errors_count":<int>
CloudCare	Warning	Antivirus update started	304
CloudCare	Warning	Antivirus update finished	305
CloudCare	Warning	Antivirus system restart/shutdown request	306
CloudCare	Warning	Antivirus out of date definitions detected	314
CloudCare	Warning	Antivirus scan was not executed for prolonged period	315

Filters

virus_action_id

virus_action_id	Operation
0	No action
16777216	Ask user what to do
33554432	Delete file
50331648	Repair file
67108864	Stop processing file
83886080	Move file to designated folder
100663296	Move file to Virus Chest
117440512	Scan file
134217728	Do nothing
150994944	Fix automatically

virus_type_id

virus_type_id	Name
0	Malware
1	Suspicious file
2	Potentially unwanted program (PUP)
3	Scan error

backup_status_id

backup_status_id	Result
1	Succeeded
2	Failed
3	Canceled
4	Low bandwidth
5	Crashed
6	Started