Running Tasks

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Tasks will only run on the assigned devices when those devices are online and communicating with the console. If a one-time task is skipped on a device due to the device being unreachable, it will run when the device becomes reachable again. In case of multiple missed instances of a recurring task, the task will run only once and then continue on the schedule. In case of one-time/recurring restart or shutdown tasks, however, the missed ones will not be run again.

 

From the Devices page of your CloudCare console, you can remotely run various types of tasks on the devices in your network. Namely, you can:

• Perform Antivirus scans
• Update devices' Antivirus program and virus definitions
• Shut down and restart devices
• Back up and restore devices' data (when Cloud Backup is active)
• Scan for and install patches (when Patch Management is active)
• Uninstall CloudCare

These tasks can be applied to all devices of a customer/group at once or to selected devices only.

Note that all tasks performed manually from the Devices page are immediate, one-time tasks. Most tasks, however, can also run automatically if the related policy settings are enabled.

 

To run a task on one or more devices:

1. Go to the Devices page (at customer level)
2. Tick the checkbox(es) next to the device(s) you want to run the task on

3. From the actions menu that appears at the bottom of the page, choose the desired task:
   • Update
   • Restart
   • Antivirus scan
   • Patch Scan (if available)
   • Backup (if available)
   • Shut Down
   • Uninstall

4. Confirm the action
   • When running restart tasks, you will first need to select whether the restart will be executed according to policy settings (see Configuring Restarts) or immediately (i.e. 60 seconds after notifying the user, unless the user cancels the action).
   • When running uninstall tasks, you will first need to choose whether Cloud Backup data (if any) will be kept or permanently deleted. If the data is kept, you will continue to be billed for the used space. Deleting the data will require you to enter the Cloud Backup account password.

If you want to run an update/Antivirus scan/patch scan task on all customer's devices, you can also use the available quick actions above the device list.

Update and scan tasks can also be applied to a specific device group only (you will need to select the desired group from the left-hand pane).

Finally, you can run any task on a single device from the device's Detail page too.