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Removing Devices From Your Network

This Article Applies to:

  • Avast Business CloudCare

The Avast Business CloudCare client can be uninstalled locally or remotely. We recommend remote uninstalling from the CloudCare Portal, as this will free up a seat to be used by another device.

Remote Uninstall

There are three remote uninstall scenarios—from an individual device and from multiple devices. Partners have an additional option when completely removing a customer from the Portal.

To uninstall from an individual device:

  1. Navigate to the Devices tab
  2. Click the arrow next to the device you are removing
  3. Under Other Actions, click the Uninstall CloudCare link

To uninstall from multiple devices:

  1. Navigate to the Devices tab
  2. Click the check boxes beside the devices you are removing
  3. At the bottom of the page, click Uninstall

Partners can also uninstall CloudCare from all devices linked to a customer when you are deleting that customer. Select the customer from the Customer List, click the Account tab, then click Delete Customer on the Customer’s profile page. Click Delete Customer again when prompted for confirmation.

Devices must be online and communicating with the Avast Business CloudCare portal in order to uninstall the client software. The uninstall command is immediately sent from the console, and if a device is offline or unable to communicate with the console, it will only receive the command when it is brought online. Therefore, if you are having communication issues and uninstall and re-install a device locally to resolve them, the device will then re-establish connection with the console and initiate the uninstall. If the device has already been decommissioned or cannot be brought online, sending the uninstall command from the console will free up the subscription for that device.

Local Uninstall

If your device is lost or cannot connect to the network (for example, it has no internet connection,) it may never receive the message to perform the uninstall. Local uninstallation of the CloudCare protection is performed from each device on which it is installed. If necessary, local uninstallation can be protected by setting a password in the device's policy.

Windows Devices

  1. Navigate to Apps & Features in Windows 10, Programs and Features in Windows Vista or 7, or Add or Remove Programs in Windows XP
  2. In the list, locate Avast Business Security and select Uninstall
  3. Click Uninstall to confirm
  4. Wait while Essential/Premium/Ultimate Business Security is uninstalled from the device
  5. If you have any additional components installed, such as Avast SecureLine, follow the same process to uninstall that component
  6. When prompted, restart your device

Avast also recommends you verify no other antivirus security software is installed on your device:

MacOS X

On MacOS X, Essential/Premium/Ultimate Business Security can be uninstalled from your device(s) with the following steps.

  1. Open the Essential/Premium/Ultimate Business Security user interface using one of the following methods:
    • Click the Avast icon in the menu bar, then select Open Essential/Premium/Ultimate Business Security
    • Click Go in the menu bar, select Applications, then double-click the Avast icon
  2. Ensure the window is active, then click Avast on the left side of the menu bar, and select Uninstall Essential/Premium/Ultimate Business Security
  3. Click Uninstall to confirm
  4. If prompted, use your Touch ID or enter your administrator credentials, then click Ok
  5. Click Quit once the uninstallation is complete