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Removing Devices From Your Network

This Article Applies to:

  • Avast Business CloudCare

The Avast Business CloudCare client can be uninstalled locally or remotely. We recommend remote uninstalling from the CloudCare Portal, as this will free up a seat to be used by another device.

Remote Uninstall

There are several ways to uninstall the CloudCare client remotely, via the CloudCare console. You can perform the action on a single device or on multiple devices. Furthermore, partners have the additional option of removing Avast Business CloudCare from all devices linked to a customer when deleting the customer from the console.

Devices must be online and communicating with the Avast Business CloudCare portal in order to uninstall the client software. The uninstall command is immediately sent from the console, and if a device is offline or unable to communicate with the console, it will only receive the command when it is brought online. Therefore, if you are having communication issues and uninstall and re-install a device locally to resolve them, the device will then re-establish connection with the console and initiate the uninstall. If the device has already been decommissioned or cannot be brought online, sending the uninstall command from the console will free up the subscription for that device.

Uninstalling From a Single device

  1. Navigate to the Devices tab
  2. Click the arrow next to the device you are removing
  3. Under Other Actions, click the Uninstall CloudCare link

Uninstalling From Multiple Devices

  1. Navigate to the Devices tab
  2. Click the check boxes beside the devices you are removing
  3. At the bottom of the page, click Uninstall

Uninstalling From All Customer's Devices (Partners Only)

  1. Select the customer from the Customer List
  2. Click the Account tab
  3. Click Delete Customer on the customer’s profile page
  4. Click Delete Customer again when prompted

Local Uninstall

If your device is lost or cannot connect to the network (for example, it has no internet connection,) it may never receive the message to perform the uninstall. Local uninstallation of the CloudCare protection is performed from each device on which it is installed. If necessary, local uninstallation can be protected by setting a password in the device's policy.

Windows Devices

  1. Navigate to Apps & Features in Windows 10 or 11, Programs and Features in Windows Vista or 7, or Add or Remove Programs in Windows XP
  2. In the list, locate your Avast Business product and select Uninstall
  3. Click Uninstall to confirm
  4. Wait until the client is uninstalled from the device
  5. If you have any additional components installed, follow the same process to uninstall them
  6. When prompted, restart your device

Avast also recommends you verify no other antivirus security software is installed on your device:

macOS Devices

On macOS machines, the local client can be uninstalled from your device(s) the following way:

  1. Open the local client using one of the below methods:
    • Click the Avast icon in the menu bar, then select the Open option
    • Click Go in the menu bar, select Applications, then double-click the Avast icon
  2. Ensure the window is active, then click Avast on the left side of the menu bar, and select the Uninstall option
  3. Click Uninstall to confirm
  4. If prompted, use your Touch ID or enter your administrator credentials, then click Ok
  5. Click Quit once the uninstallation is complete