Configuring Virus Definitions and Antivirus Program Updates

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UPDATE: As of 19 October 2026, two-factor authentication (2FA) is required for all CloudCare partner, self-managed, and distributor users. As part of this enforcement, 2FA was reset for all users, so you must complete a new setup the next time you log in, even if you previously had 2FA enabled.
This is expected behavior and does not indicate an issue with your account. The new setup uses an updated MFA solution with improved security, so your previous 2FA enrollment cannot be reused.
Thank you for your cooperation in completing this security update. Please contact us if you need assistance.

Tasks will only run on the assigned devices when those devices are online and communicating with the console. If a one-time task is skipped on a device due to the device being unreachable, it will run when the device becomes reachable again. In case of multiple missed instances of a recurring task, the task will run only once and then continue on the schedule. In case of one-time/recurring restart or shutdown tasks, however, the missed ones will not be run again.

 

From the Antivirus settings of your policy, you can set up automatic or manual updates of the Antivirus program and virus definitions as follows:

1. Go to the Policies page (at partner level for master policies or customer level for customer policies)
2. Select the desired policy from the left-hand pane
3. Under Endpoint Protection, expand the Antivirus section
4. Go to the Antivirus Settings tab, then select General Settings
5. In the Program updates and Virus definitions updates sections, choose whether the updates are run automatically once they become available (recommended) or manually
6. Save your changes

Updates are sent either directly via Avast servers or any configured update agents/local update servers on your network.

If you have selected manual updates, you will need to run the updates via the Devices page to ensure all devices in your network remain up to date with the latest protection. For more information, see Running Tasks.

A system reboot is often needed upon installing Antivirus updates or patches. To ensure that the devices in your network are restarted whenever a service requires such action, enable required restarts in your policy settings. For more information, see Configuring Restarts.

If your network uses proxies for end devices, you will need to configure the proxy settings in the policies assigned to the devices behind a proxy. For instructions, see Configuring Proxy Settings for Devices.