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Services Overview

This Article Applies to:

  • Avast Business CloudCare

Antivirus Service - Components

  • File Shield: Scans programs and files saved on the device for malicious threats as they are opened, run, modified, and saved to help prevent any detected malware from infecting the system.
  • Web Shield: Scans transferred data when browsing online to help prevent malware from being downloaded and run.
  • Mail Shield: Checks incoming and outgoing email messages in real time for viruses and links to malicious websites.
  • Behavior Shield: Monitors processes on the device to detect and block suspicious files based on their similarity to other known threats.
  • Network Inspector : Checks connected network for vulnerabilities and security issues that may expose sensitive private data or leave the device on the network vulnerable to attacks.
  • Real Site: Provides an encrypted connection between your web browser and Avast's own DNS server to help prevent DNS hijacking.
  • Firewall: Monitors network traffic to protect from unauthorized communication and intrusions.
  • Sandbox: Allows browsing the web or running applications in a virtual, safe environment that is completely isolated from the rest of the device's system.
  • Exchange: Helps protect Microsoft Exchange Server against threats without interfering with its performance.
  • SharePoint: Helps protect Microsoft SharePoint Server against threats without interfering with its performance.
  • Data Shredder: Irreversibly erases selected files, folders, or entire drives by overwriting them with meaningless data multiple times before deleting them, which prevents their restoration or misuse.
  • Browser Cleanup: Scans for poorly rated/unwanted browser add-ons and toolbars and helps with restoring devices' default search engine.
  • Rescue Disk: Enables scanning the PC when the system is not running, increasing the chance of detecting and removing malware because the malware is unable to counteract.
  • SecureLine VPN: Standalone service that encrypts data traffic over the internet to help protect users’ online activity from eavesdropping.

Additional Services

  • Patch Management: Helps keep devices up to date with the latest feature and security patches. It is available as an add-on.
  • Cloud Backup: Backs up individual files or captures an image of an entire disk, automating the backup process. It is available as an add-on.
  • Premium Remote Control: Allows IT admins to remotely access users' devices to configure settings or troubleshoot issues. It is available as an add-on.
  • Content Filtering: Filters web browsing based on predefined categories and/or allow/block lists to help secure and protect web traffic on end devices.
  • Secure Internet Gateway: Cloud-based firewall that helps eliminate the gaps in protection that can be caused by legacy, on-premise security hardware.

Components by Operating System

AV Component/Additional Service Windows Workstation Windows Server macOS 
File Shield
Web Shield
Mail Shield
Behavior Shield    
Network Inspector  
Real Site  
Data Shredder  
Browser Cleanup    
Rescue Disk  
SecureLine VPN  
Patch Management  
Cloud Backup  
Premium Remote Control
Content Filtering    
Secure Internet Gateway* n/a n/a n/a

*Secure Internet Gateway is a network-level service.

Customizing Services

To see which customization options are available for Avast Business services in the console, please refer to the Knowledge Base articles listed below.

Browser Cleanup and Rescue Disk have no customization options, while some other Antivirus components and additional services can only be customized locally. For more information, see Components Without Customization Options in CloudCare.


Additional Services