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This Article Applies to:
- Avast Business CloudCare
IMPORTANT: ESS and ShadowProtect have officially been retired. If you have not yet moved away from these services, please do so immediately to avoid encountering any disruption once they are completely turned off.
Several Avast Business CloudCare services have entered End-of-Life (EoL).
The below listed legacy services are based on third-party technology that is soon to be retired by their respective vendors and will therefore be removed from CloudCare.
| Milestone | Definition | Date |
|---|---|---|
| Secure Web Gateway subscriptions discontinuation | Sale of 2- and 3-year SWG subscriptions will be discontinued. Partners can still buy/renew 1-year and/or monthly subscriptions* | October 2022 |
| Secure Web Gateway End-of-Life/End-of-Support | "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Secure Web Gateway (SWG). | December 31, 2023* |
| Email Security Services End-of-Life/End-of-Support | "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Email Security Services (ESS). | February 28, 2023 |
| Shadow Protect End-of-Life/End-of-Support | "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Shadow Protect (SP). | February 28, 2023 |
Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates.
*Avast will keep 1-year and monthly SWG subscriptions available for purchase and renewal in CloudCare. See the FAQ section below for more information.
FAQs
What happens if my Secure Web Gateway subscription period surpasses the SWG EoL date?
Avast is keeping the one-year and monthly subscriptions available for purchase and renewal in CloudCare. When a particular Secure Web Gateway service is terminated as a result of the SWG EoL while a valid subscription still exists, the outstanding portion of the subscription will be refunded to you on a prorated basis.
Can I export my ESS archive?
Any data export requests made on or before the ESS discontinuation date (February 28, 2023) will be fulfilled. Any requests sent after this date, however, cannot be guaranteed. For more information on ESS exports and account closure, see Closing Email Security Services Account .
What will happen to the ESS and ShadowProtect services?
Following their discontinuation (February 28, 2023), Email Security Services will be completely turned off, and ShadowProtect will be uninstalled and discontinued by Avast on any existing endpoints.
What if a request for an export of data was made for ESS on or before the EoL date?
The data export requests made on or before February 28, 2023 will be honored by Sophos and users should receive the data soon.
What if a request for an export of data was made for ESS after the EoL date?
The data export requests made after February 28, 2023 are not guaranteed to be fulfilled by Sophos.
Where can I find more information?
You can find the most up-to-date information about the CloudCare services EoL on our EoL FAQ Page.
Other Articles In This Section:
Adding Devices to Your Network
Removing Devices From Your Network
Understanding Updates and Reboots
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Configuring Virus Definitions and Antivirus Updates