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CloudCare Services EoL

This Article Applies to:

  • Avast Business CloudCare

IMPORTANT: ESS and ShadowProtect have officially been retired. If you have not yet moved away from these services, please do so immediately to avoid encountering any disruption once they are completely turned off.

 

Several Avast Business CloudCare services have entered End-of-Life (EoL).

The below listed legacy services are based on third-party technology that is soon to be retired by their respective vendors and will therefore be removed from CloudCare.

Milestone Definition Date
Secure Web Gateway subscriptions discontinuation Sale of 2- and 3-year SWG subscriptions will be discontinued. Partners can still buy/renew 1-year and/or monthly subscriptions* October 2022
Secure Web Gateway End-of-Life/End-of-Support "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Secure Web Gateway (SWG). December 31, 2023*
Email Security Services End-of-Life/End-of-Support "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Email Security Services (ESS). February 28, 2023
Shadow Protect End-of-Life/End-of-Support "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Shadow Protect (SP). February 28, 2023

Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates.

*Avast will keep 1-year and monthly SWG subscriptions available for purchase and renewal in CloudCare. See the FAQ section below for more information.

FAQs