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This Article Applies to:
- Avast Business CloudCare
The below listed Avast Business CloudCare services have been discontinued, as they were based on third-party technology that has been or is to be retired by their respective vendors:
| Milestone | Definition | Date |
|---|---|---|
| Secure Web Gateway 2- and 3-year subscriptions discontinuation | 2- and 3-year SWG prepaid subscriptions can no longer be purchased or renewed. | October 2022 |
| Email Security Services End-of-Life/End-of-Support | "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Email Security Services (ESS). | February 28, 2023 |
| ShadowProtect End-of-Life/End-of-Support | "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Shadow Protect (SP). | February 28, 2023 |
| Secure Web Gateway 1-year and monthly subscriptions discontinuation | 1-year and monthly SWG prepaid subscriptions can no longer be purchased or renewed. Eligible partners can still use monthly postpaid subscriptions. Existing prepaid subscriptions will work until the End-of-Life date. | April 1, 2023 |
| Secure Web Gateway End-of-Life/End-of-Support | "End-of-Life" refers to a product that Avast Business has identified as being at the end of its useful life, and product sales and support have been, or are being, discontinued for it. "End-of-Support" refers to the date on which Avast Business stopped, or will stop, providing technical support for Secure Web Gateway (SWG). | December 31, 2023 |
Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates.
If you were using Secure Web Gateway, please reverse the network-wide protection settings.
FAQs
What happens if my Secure Web Gateway subscription period surpasses the SWG EoL date?
All prepaid subscriptions will remain active until the service's EoL (December 31, 2023), after which they will be discontinued. If your subscription's expiration date surpasses the SWG EoL, the outstanding portion of the subscription will be refunded to you on a prorated basis.
Can I export my ESS archive?
Any data export requests made on or before the ESS discontinuation date (February 28, 2023) will be fulfilled. Any requests sent after this date, however, cannot be guaranteed.
What will happen to the ESS and ShadowProtect services?
Following their discontinuation (February 28, 2023), Email Security Services will be completely turned off, and ShadowProtect will be uninstalled and discontinued by Avast on any existing endpoints.
What if a request for an export of data was made for ESS on or before the EoL date?
The data export requests made on or before February 28, 2023 will be honored by Sophos and users should receive the data soon.
What if a request for an export of data was made for ESS after the EoL date?
The data export requests made after February 28, 2023 are not guaranteed to be fulfilled by Sophos.
Where can I find more information?
You can find the most up-to-date information about the CloudCare services EoL on our EoL FAQ page.
Other Articles In This Section:
Removing Devices From CloudCare
Command-Line Installation Parameters
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