This site is only for Avast Business products. For articles on AVG Business products, see AVG Business Help.

System Requirements

This Article Applies to:

  • Avast Business CloudCare

CloudCare Portal

Browsers (latest versions recommended):

  • Google Chrome
  • Firefox
  • Safari
  • Microsoft Edge

Essential/Premium/Ultimate Business Security Client

Windows:

  • 11 — x64, x86
  • 10 — all versions except Mobile and IoT Core Edition — x64, x86
  • 8/8.1 — all versions except RT and Starter Edition — x64, x86
  • 7 SP1 — requires KB3033929 — x64, x86
  • Server 2012, 2016, 2019, 2022 — any edition with latest service pack excluding Server Core — x64
  • Server 2008 R2 — requires KB3033929 — x64
  • Small Business Server 2011 — x64

Supported applications:

  • Exchange Server 2022, 2019, 2016, 2013, 2010 — x86
  • SharePoint Server 2019, 2016, 2012, 2010 — x64

Mac:

We support ARM-based chips on MacOS devices.

  • MacOS 10.11 (El Capitan or later with at least 500MB free disk space)

Patch Management

Windows Only:

  • 11 — x64, x86
  • 10, 8.x, 7 SP1requires KB3033929 — x64, x86
  • Server 2022, 2019, 2016, 2012 — any edition with latest Service Pack excluding Server Core — x64
  • Server 2008 R2requires KB3033929 — x64
  • Exchange Server 2016, 2013, 2010 SP2 — x64

Preparing your devices for Patch Management

Windows Update: we recommend you change Windows Update settings for your devices via the Windows Update Center and/or Group Policy. We have provided our recommended settings in Recommended Windows Update Configuration for Patch Management. The recommendations are the same for Avast and AVG consoles.

Software Updater: older versions of the Cloud Console and CloudCare provided a Software Updater component that performed some of the same functions as Patch Management. Ensure Software Updater is disabled/uninstalled for devices.

Local System account: patches are deployed under the remote machine's Local System account, so you need to ensure deployment will be allowed by that account.

Hard Drive space: a minimum of 2GB hard drive space should be free to store patches. If you are using a Master Agent/Local Update Agent, that device should have a minimum of 5GB hard drive space.

Servers vs Workstations: If you plan to use different Patch Management settings for your server devices and workstations, you should place your servers into a separate policy. If you only want to update the Windows Server operating system then you should exclude all 3rd party vendors on the Excludes list to make sure that only Windows updates are being provided. See Deploying Missing Patches for more details.

Cloud Backup Client

Windows Only:

  • 11 — x64, x86
  • 10 — all versions except Mobile and IoT Core Edition — x64, x86
  • 8/8.1 — all versions except RT and Starter Edition — x64, x86
  • 7 SP1 — requires KB3033929 — x64, x86
  • Server 2012, 2016, 2019 — any edition with latest service pack excluding Server Core — x64
  • Server 2008 R2 — requires KB3033929 — x64
  • Microsoft Exchange Server 2019, 2016, 2013, 2010 SP2 — x64

Microsoft SQL Backup, supported versions

  • Microsoft SQL Server 2017
  • Microsoft SQL Server 2016
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008

Minimum & Recommended Hardware Requirements

  • 1.5GHz Intel® Pentium® 4 or faster processor (or equivalent)
  • 750 MB of free hard drive space minimum (2 GB of free hard drive space recommended)
  • 512MB of RAM (1GB recommended)

Open Source used in CloudCare Agent

  • Open SSL: http://www.openssl.org/
  • TinyXML: www.grinninglizard.com/tinyxml/
  • Gloox: http://camaya.net/gloox/
  • Zlib: http://www.zlib.net/
  • SQLite: http://www.sqlite.org/
  • Libcurl: https://curl.haxx.se/libcurl/
  • C-ares: https://c-ares.haxx.se/

For Remote Deployment

  • Administrator credentials to the computer or Windows domain. If using domain credentials, include the domain name: (e.g., YOUR_DOMAIN\username).
  • Network information about the devices you are deploying to. You need this information to locate the devices on your network.
  • Prepare computers for the client installation. Uninstall any other Antivirus software if installing Essential/Premium/Ultimate Business Security.

Configure the following settings on each device:

Other Articles In This Section:

Firewall Requirements

Related Articles:

Adding Devices to Your Network

Device Cloning