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CloudCare System Requirements

This Article Applies to:

  • Avast Business CloudCare

 

CloudCare Portal

Browsers (latest versions recommended):

  • Google Chrome
  • Firefox
  • Safari
  • Microsoft Edge

Avast Business CloudCare Client

Windows:

  • 11 — x64
  • 10 (Pro, Education, and Enterprise editions) — x64, x86
  • 8/8.1 (all versions except RT and Starter Edition) — x64, x86
  • 7 SP1 (requires KB3033929) — x64, x86
  • Server 2022, 2019, 2016, 2012 (any edition with latest service pack excluding Server Core) — x64
  • Server 2008 R2 (requires KB3033929) — x64
  • Small Business Server 2011 — x64

Supported applications:

  • Exchange Server 2019, 2016, 2013, 2010 SP2 — x64
  •  SharePoint Server 2019, 2016, 2013, 2010

macOS:

We support ARM-based chips on macOS devices.

  • OS X 10.11 (El Capitan) and higher (preferably macOS 11.x - Big Sur), with at least 500MB of free disk space

Patch Management

Windows:

  • 11 — x64
  • 10 (Pro, Education, and Enterprise editions) — x64, x86
  • 8/8.1 (all versions except RT and Starter Edition) — x64, x86
  • 7 SP1 (requires KB3033929) — x64, x86
  • Server 2022, 2019, 2016, 2012 (any edition with latest service pack excluding Server Core) — x64
  • Server 2008 R2 (requires KB3033929) — x64
  • Small Business Server 2011 — x64

Preparing your devices for Patch Management

Windows Update: we recommend you change Windows Update settings for your devices via the Windows Update Center and/or Group Policy. We have provided our recommended settings in Recommended Windows Update Configuration for Patch Management. The recommendations are the same for Avast and AVG consoles.

Software Updater: older versions of the Cloud Console and CloudCare provided a Software Updater component that performed some of the same functions as Patch Management. Ensure Software Updater is disabled/uninstalled for devices.

Local System account: patches are deployed under the remote machine's Local System account, so you need to ensure deployment will be allowed by that account.

Hard Drive space: a minimum of 2GB hard drive space should be free to store patches. If you are using a Master Agent/Local Update Agent, that device should have a minimum of 5GB hard drive space.

Servers vs Workstations: If you plan to use different Patch Management settings for your server devices and workstations, you should place your servers into a separate policy. If you only want to update the Windows Server operating system then you should exclude all 3rd party vendors on the Excludes list to make sure that only Windows updates are being provided. See Deploying Missing Patches for more details.

Cloud Backup Client

Windows:

  • 11 — x64
  • 10 (Pro, Education, and Enterprise editions) — x64, x86
  • 8/8.1 (all versions except RT and Starter Edition) — x64, x86
  • 7 SP1 (requires KB3033929) — x64, x86
  • Server 2022, 2019, 2016, 2012 (any edition with latest service pack excluding Server Core) — x64
  • Server 2008 R2 (requires KB3033929) — x64
  • Small Business Server 2011 — x64

Supported applications:

  • Exchange Server 2019, 2016, 2013, 2010 SP2 — x64
    • Exchange must be installed on the same device where Cloud Backup is running.

    • Credentials of a Windows account that has permission to back up Exchange databases are required.

  •  SQL Server 2019, 2017, 2016, 2014, 2012
    • SQL server must be installed on the same device where Cloud Backup is running.

    • Microsoft® SQL Server® Shared Management Objects and Microsoft® System CLR Types for Microsoft® SQL Server® must be installed. The version can match the installed version (e.g. the 2019 version when using SQL Server 2019).

    • The Microsoft SQL user must have the server role sysadmin and database roles db_owner and db_backupoperator for each database that will be selected for backup.

Hardware Requirements

  • 1.5GHz Intel® Pentium® 4 or faster processor (or equivalent)
  • 750 MB of free hard drive space minimum (2 GB of free hard drive space recommended)
  • 512MB of RAM (1GB recommended)

Open Source used in CloudCare Agent

  • Open SSL: http://www.openssl.org/
  • TinyXML: www.grinninglizard.com/tinyxml/
  • Gloox: http://camaya.net/gloox/
  • Zlib: http://www.zlib.net/
  • SQLite: http://www.sqlite.org/
  • Libcurl: https://curl.haxx.se/libcurl/
  • C-ares: https://c-ares.haxx.se/

Remote Deployment Requirements (Windows 7/8.x/10/11)

  • Administrator credentials to the computer or Windows domain. If using domain credentials, include the domain name: (e.g., YOUR_DOMAIN\username).
  • Network information about the devices you are deploying to. You need this information to locate the devices on your network.
  • Prepare computers for the client installation. Uninstall any third-party antivirus software.

Enable the following on each device:

 

Other Articles In This Section:

Firewall Requirements

Related Articles:

Adding Devices to Your Network

Device Cloning