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ShadowProtect Overview

This Article Applies to:

  • Avast Business CloudCare

IMPORTANT: ESS and ShadowProtect have been officially retired. If you have not yet moved away from these services, please do so immediately to avoid encountering any disruption once they are completely turned off. For more information on CloudCare services discontinuation, see CloudCare Services EoL.


StorageCraft® ShadowProtect® provides fast and reliable backup, disaster recovery, enterprise level data protection, and managed system migration to get servers online as quickly as possible after a disaster.

ShadowProtect is only available to Partners and Partner Managed accounts. Cloud Backup must be selected as a service before ShadowProtect can be offered to a customer. The ShadowProtect service is installed and billed separately.

Key Features

  • Protect your entire server—including the operating system, applications, platforms, integrated services and your data
  • You have the ability to quickly and easily restore to an available point-in-time after disaster strikes
  • Use local or cloud-based backup images to perform complete bare metal recovery of servers to the same system to new hardware or to and from virtual environments
  • Automatically back up SQL, Exchange and other critical applications
  • Utilize backup scheduler to automatically take full and incremental backups of your system at intervals you specify
  • Use the image converter tool to convert to .VHD or .VMDK
  • Completely restore systems and data to a chosen past point-in-time after disaster strikes
  • Use VirtualBoot technology for quick failover to a VM

Supported Operating Systems and Applications

  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows Server 2008

All 32- and 64-bit operating platforms are supported.