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Uninstalling and Discontinuing ShadowProtect

This Article Applies to:

  • Avast Business CloudCare

IMPORTANT: ESS and ShadowProtect have been officially retired. If you have not yet moved away from these services, please do so immediately to avoid encountering any disruption once they are completely turned off. For more information on CloudCare services discontinuation, see CloudCare Services EoL.

Uninstalling ShadowProtect

  1. From the Dashboard, go to the Devices tab
  2. Click the device you want to uninstall ShadowProtect from
  1. In the Cloud Backup Service section of Device Details, click Uninstall ShadowProtect

Discontinuing ShadowProtect Service

  1. From the Partner Dashboard, select the customer’s name from the Customer drop-down menu
  2. Go to the Account tab, then click Services in the left-hand navigation panel
  1. In the Cloud Backup section, untick the checkbox next to Offer ShadowProtect server backup
  2. Click Save in the top right corner of the section