Uninstalling and Discontinuing Cloud Backup

If you want to uninstall/discontinue the ShadowProtect service only, refer to Uninstalling and Discontinuing ShadowProtect instead.

Uninstalling Cloud Backup

1. From the Dashboard, go to the Devices tab
2. Select the device you want to uninstall Cloud Backup from to open its Device Details page

3. In the Cloud Backup Service section, click Uninstall

4. In In the pop-up dialog that appears, select one of the two available options:
   • Uninstall Cloud Backup from this device and keep Cloud Backup data. You will continue to be billed for the used space
   • Uninstall Cloud Backup from this device and delete Cloud Backup data. Cloud Backup data associated with this device will be permanently destroyed
     • You will need to provide the Cloud Backup account password to delete the data
5. Confirm your choice by clicking Uninstall 

Discontinuing Cloud Backup Service

1. From the Partner Dashboard, select the customer’s name from the Customer drop-down menu
2. Go to the Account tab, then click Services in the left-hand navigation panel

3. In the Cloud Backup section, click Discontinue Service

4. In the pop-up dialog that appears, select one of the two available options:
• Delete data and stop billing for this service: Cloud Backup will be disabled on all devices for this customer
  • You will need to provide the Cloud Backup account password to delete the data
• Retain data and continue billing for the used capacity
5. Confirm your choice by clicking Discontinue Service