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Your profile

This Article Applies to:

  • Avast Business CloudCare

Partner Profile

Partners can enter their Contact Information, Mailing Address, Billing Address, and Account Information within the CloudCare portal. Ensure no customer has been selected. Then navigate to the Account tab and click Partner Profile in the left-hand navigation pane.

Company Profile

Each customer will have their own Company Profile, where partners can fill in the Contact Information, Customer Type, Mailing Address, Billing Address, and Master Administrator details (if any). Select a customer from the Customer Drop-down Menu. Then navigate to the Account tab and click Company Profile in the left-hand navigation pane.

User Details

Partners and Administrators can edit the basic details of their users and reset passwords as needed. Ensure no customer has been selected. Then navigate to the Account tab and click a user's name in the left-hand navigation pane.

Account Services

Partners can edit customers' Services from the Account tab. Select a customer from the Customer Drop-down Menu. Then navigate to the Account tab and click Services in the left-hand navigation pane. Direct users can edit their own Services from the Account tab. Navigate to the Account tab, then click Services in the left-hand navigation pane.

For each service, you will be able to view the subscription type, and for all except Cloud Backup you can change the type by clicking Convert Subscription. You will also see the applied discount, if any, and the number of seats available under the subscription. If you make any changes in this section, be sure to click Save.

Endpoint Protection Services (Essential/Premium/Ultimate Business Security and Patch Management)

Network Security Services (Secure Web Gateway, Secure Internet Gateway, and Content Filtering)

Data Protection Services (Cloud Backup)