Configuring 2-factor authentication

This Article Applies to:

  • Business Hub

As of version 8.18 (April 2021), the Business Hub will offer Two-factor Authentication (2FA) as an additional layer of security for your network. Two-Factor Authentication requires a separate device (such as a phone) with a secure, constantly changing authentication code in addition to the user's password to log in.

Configuring Authentication

You can only enable 2FA for yourself, as enabling it for another user would cause them to become locked out of their account without the authentication application configured.

  1. Click your profile icon in the top right corner of the browser window, then click Your Profile
  2. Click Open Avast Account
  3. In the Security section, click Turn on 2-step verification, enter your Avast Account password, then click Continue
  4. A dialog box will appear with basic steps to set up Authentication on your secondary device using Google Authenticator. If you do not know how to install this application, see Downloading and Using Google Authenticator.
  1. Once you have Google Authenticator installed on your device, click Continue to setup
  2. Follow the steps to add the Avast account to your authenticator
  3. Enter the authentication code from your device, then click Turn on
  1. A success message will appear with a recovery code in the event you lose your device, and you will also receive a confirmation email to the address on file
    • We recommend you save the recovery code on a device that is not your phone, or on paper kept somewhere you will remember it
  1. The next time you log in to the Business Hub with your username and password, a secondary screen will appear requesting the authentication code from your device. Enter the code, then click Sign in

Disabling 2-Factor Authentication

If you need to disable 2FA, click Turn off beneath 2-step verification on, enter your password, enter the authentication code, then click Turn off again to confirm.

Downloading and Using Google Authenticator

  1. On iOS navigate to the App Store, and on Android navigate to the Google Play store, then search for "Google Authenticator" by Google LLC and download it to your device
  2. Open the application by clicking its icon
  3. Select Begin to view Google Authenticator's opening tutorial, or skip it if desired
  4. Once you reach the Add an account page, select Scan a barcode
    1. If prompted, allow the app to take pictures and record video
  1. Hold your phone's camera to the QR code in the dialog box on your computer screen
  2. The verification code you will need to enter into the text box will populate. The code changes frequently, and a small timer will be visible in the bottom right near the code
  3. Enter the verification code, then click Add Account to add the Business Hub's authentication to your app

Any time you log in to the Business Hub, you will use the code for Avast in Google Authenticator to authenticate your login.

Other Articles In This Section:

Your Profile

Related Articles:

Activating Licenses

Adding Devices to Your Network