Partner vs. Customer User Permissions

 

User permissions in the CloudCare console are determined by the role of the logged in user. CloudCare has several user types available:

• Partner user types:
  • Primary Administrator: Main administrator for the partner with full control over the account, including the ability to create other partner admins. Note that it is not possible to add more than one Primary Administrator.
  • Partner Administrator: Secondary administrators for the partner with full control over the account, excluding the ability to create other partner admins.
  • Partner User: Users who have more limited access to partner settings, billing etc, but have full control inside of customer accounts.
• Customer user types:
  • Master Administrator: Main administrator for the customer who has full control over the account, aside from billing/service offering that is handled by partners. This is the main account used by customers who may have their own IT department, and is mandatory for self-managed accounts. Note that it is not possible to add more than one Master Administrator.
  • Group Administrator: Limited user within customer accounts with limited control and actions available. More of a viewer-type account, with ability to deploy devices and manage specific groups defined by the admins.

In the following tables, green stands for full access, yellow for read-only access, and red for no access.

Global

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Refresh Dashboard
Shopping Cart
Avast Forum
Remotely connect to devices using Premium Remote Control

Partner Dashboard

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Add Customer
Add Master Alert
Add Master Policy
Add User
All Open Alerts (Monitor Alerts)
All Open Alerts (Configure Alerts)
License Summary
View Customer Listing
Purchase Customer Services
View Partner Support Page
Sales Opportunities
Customized Support
Convert Licenses

Customer Dashboard

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Add Device
Add Network Location
Add Alert
Add Policy
Add User
All Open Alerts (Monitor Alerts)
All Open Alerts (Configure Alerts)
Manage Services
Content Filtering - Last 7 Days
Cloud Backup - Uploaded Data
Cloud Backup - Status
Cloud Backup - Backup Usages - Top 5 Devices
Subscription Summary

Partner/Customer Alerts

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
View Alerts Listing
Default Alerts Available
Deactivate/Activate Alerts
Delete Alert
Edit Alert
Create Alert
View Triggered Alert History Listing
Acknowledge Alerts
Print/Email/Export Alerts History
View Alert Name Details
Partner Master Alert
View Partner Alerts History Listing
Navigate to Customer from Partner Alerts History Listing

Customer Devices

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
View Device Listing
View Device Details
Add Device
Add Group
Move Device Across Groups
Enable/Disable Service License Management
Delete Device Group
Uninstall Services/Remove Device
Scan Company/Scan Group/Scan
Update Company/Update Group/Update

Partner Policies

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Add Master Policy
Assign Devices to Policy
Assign Customer to Policy
Delete Master Policy (non-default)
Edit Master Policy
Save and Copy Master Policies
Revert Master Default Policy Settings
Partner Default Policy
Partner Master Policy

Customer Policies

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Add Policy
Assign Devices to Policy
Move Devices Across Policies
Delete Customer Policies
Delete Master Policies (non-default)
Edit Customer Policies
Save Copy of Customer Policy

Partner/Customer Reports (General)

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Organization (Customer - Device/Group) Filter
Time Frame Filter
Report-Specific Filter
Report Selection
Report Template Settings
Generate Report
Scheduled Report Generation
Print and Export Report

Reports

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
Executive Summary
Active Trial Accounts
Billing and Subscription History
Customer and License Summary
Devices with Threat Detection
List of Infected Devices *
Premium Remote Control Audit Log *
Subscription Summary
Missing Patches by Severity *
Patch Deployment Summary *
Patch Scan Summary *
Alert Summary *
Client-Side Log Summary *
Customer Alters
Device Overview *
E-Mail Device Deployment
Non-Communicating Devices *
Remote Device Deployment
Server-Side Log Summary
Service Overview *
Service Summary
Content Filtering Activity *
URL Access Report *
URL Category Groups *
Backup History *
Backup Summary
Backup Usage

The asterisk (*) denotes reports in which the Group Admin can only see data for devices/device groups to which they have access.

Network Security reports (Secure Web Gateway Summary, Threats and Web Filtering Summary, Web Activity by Category, and Web Activity by Domain) are no longer functional due to the discontinuation of the Secure Web Gateway service (see CloudCare Services EoL) and should soon be removed from the console.

Partner/Customer Account (General)

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
View Partner User Account Management Interface
Change Own Password
Enable/Disable Own Two-Factor Authentication
Enable Two-Factor Authentication of Another User
Disable Two-Factor Authentication of a Customer User

Partner Account

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
View Partner Admin
Add/Edit/Delete Partner Admin
Reset Password of Partner Admin
Disable Two-Factor Authentication of Partner Admin
View Partner User
Add/Edit/Delete Partner User
Reset Password of Partner User
Disable Two-Factor Authentication of Partner User

Customer Account

	Primary Admin	Partner Admin	Partner User	Master Admin	Group Admin
View Customer User Account Listing
Create Customer User Account
Edit Customer User Account
Delete Customer User Account
Deactivate Customer User Account
Reset Customer User Account Password
View Customer Support
View/Edit Company Profile
Deactivate/Activate/Delete Company Profile
Self-Managed to Partner-Managed