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Login Disabled Message

This Article Applies to:

  • Avast Business CloudCare

If you receive a message that your login is disabled in Avast Business CloudCare, there may be one of two underlying reasons.

1. Failed Logins

The following message will be displayed if your login is disabled due to 3 consecutive failed login attempts:

If you reset your password, it will automatically unlock your account, otherwise you can also contact Avast Business CloudCare Technical Support in order to unlock the account

2. Login Disabled

The following message will be displayed if your login is disabled by our sales/operations teams for varying reasons (e.g. payment discrepancy):

In this case, please contact your Account Manager directly for further assistance.