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Creating Support Packages

This Article Applies to:

  • Avast Business CloudCare

Users of Avast Business CloudCare now have the option to generate and send a support package for one or more devices directly from the Console. This support package is used by Business Technical Support to troubleshoot any issues with the device. For information on how to create a support package manually from the end device, see Using the Avast Support Tool.

This process is only available for Windows devices at this time.

Generating the Support Package

  1. If necessary, select a customer from the customer drop-down menu
  2. Navigate to the Devices tab
  3. Click the name of the device to see Device Details
  4. Click Generate support package

Wait while the package is created, which may take some time.

Viewing Package Details

Once your package has been generated and sent via the Console, you will need to provide the file name to Business Technical Support so they can locate the file within the servers.

You can view the package name in Device Details.