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Content Filtering Blocking Social Network URL Embeds

This Article Applies to:

  • Avast Business CloudCare

IMPORTANT: The CloudCare console does not support opening multiple tabs in the same browser session. Please use multiple browsers or incognito mode instead.

UPDATE: As of 19 October 2026, two-factor authentication (2FA) is required for all CloudCare partner, self-managed, and distributor users. As part of this enforcement, 2FA was reset for all users, so you must complete a new setup the next time you log in, even if you previously had 2FA enabled.
This is expected behavior and does not indicate an issue with your account. The new setup uses an updated MFA solution with improved security, so your previous 2FA enrollment cannot be reused.
Thank you for your cooperation in completing this security update. Please contact us if you need assistance.

 

When the social networking categories have specifically been blocked within the Content Filtering settings, some embedded buttons on webpages (e.g. Facebook's Like button) may be blocked and will not display correctly on the page.

To resolve this problem please do the following:

  1. Navigate to Policies > Content Filtering > Exceptions
  2. Add each of the following URLs under the Allowed Web Sites section:
    • api.facebook.com
    • connect.facebook.net
    • facebook.com/plugins/like.php
    • graph.facebook.com
    • static.ak.facebook.com/connect/xd_arbiter.php
    • s-static.ak.facebook.com
    • xy.fbcdn.net
    • analytics.twitter.com
    • cdn.api.twitter.com
    • cdn.syndication.twimg.com
    • p.twitter.com platform.twitter.com
    • syndication.twitter.com
    • urls.api.twitter.com licdn.com

Click Save once complete to synchronize the change to all devices under that policy.