Generating a User-Mode Process Dump

This Article Applies to:

  • Microsoft Windows Operating Systems

If you are working with Avast Business Technical Support to diagnose performance or compatibility issues with Avast and AVG Business products, you may be asked to provide a user-mode process dump file from your device. This dump file can be generated manually, without a PC crash.

Windows 8.x/10

  1. Log into the device as an administrator or user with administrator permissions
  2. Press CTRL + SHIFT + ESC to open Task Manager
  3. Click More Details at the bottom of the Task Manager window
  4. Click the Processes tab
  5. Right-click the processes related to Avast or AVG and select Create dump file
  6. Click Ok in the success dialog box displaying where the file is stored
    • Default location is C:\Users\[your username]\AppData\Local\Temp

If Avast Business Technical Support requests Avast or AVG file dumps, repeat steps 3-5 for each file listed below.

Windows 7

  1. Log into the device as an administrator or user with administrator permissions
  2. Press CTRL + SHIFT + ESC to open Task Manager
  3. Click the Processes tab
  4. Check Show processes from all users at the bottom of the window
  5. Right-click the processes related to Avast or AVG and select Create dump file
  6. Click Ok in the success dialog box displaying where the file is stored
    • Default location is C:\Users\[your username]\AppData\Local\Temp

If Avast Business Technical Support requests Avast or AVG file dumps, repeat steps 4-5 for each file listed below.

Sending Information

After generating the file, please send it to support for analysis. If you cannot attach it in response to one of the emails sent from Business Technical Support, you can upload it to our FTP server. See Submitting Larger Files via FTP Server for more information.