Viewer vs. Administrator Permissions

 

There are two types of users in the Business Hub - administrators and viewers.

Administrators are able to access and manage all available sections and settings in the console. In a multi-tenant/partner console, the administrators are further divided into global and site/customer admins. Global admins can manage all sites/customers, while site/customer admins can view and manage only specific sites/customers (i.e. those they have been assigned to).

Viewers' management permissions, on the other hand, are quite limited. Although they are able to view all sections and settings in the console (except the Service Usage Report and the Subscriptions Report, which are hidden from viewers), they can perform only the following actions:

• Managing all settings in the Your profile section (see Managing Your Business Hub Profile)
• Switching between companies (see the related section in Adding and Managing Companies)
• Exporting reports (see Exporting Reports)
• Exporting device lists
• Applying available filters and other search/sorting options throughout the console
• Contacting Avast Business Technical Support via the Contact Support option in the Help & resources section
• Accessing all external links

No other management permissions are available to console viewers, such as managing devices, policy settings, alert settings, subscriptions, or report schedules.

In a multi-tenant/partner console, it is not possible to be a viewer at global level, only at site/customer level.

For detailed instructions on how to add and manage console users and their roles, see Managing Users.