Adding and Editing Users

 

The Users tab of the Hub enables you to view, add, edit, and remove your console users.

Inviting Users

You can add other users as Console administrators or viewers. Other administrators have the same level of access as you, with the ability to add devices, set up policies, and add additional administrators. Viewers have limited permissions but can view most elements in the Console. For more details on the different permissions, see Viewer vs. Administrator Permissions.

The Hub describes and categorizes users somewhat differently from the standalone On-Premise Console, as there is another class of users that can view multiple customers/companies:

• Global Admins: Users who are able to manage their customers' networks
• Partners: The company managing other customers, made up of Global Admins
• Customers: The company that is managed by the Partner and its Global Admins
• Customer Users: Users tied to a specific Customer/Company who cannot access the multi-tenant version of the Hub (assigned either the Viewer or Admin roles as seen in Viewer vs. Administrator Permissions).
  • Customer Users can be tied to multiple Customers, and will use Account Switching (see Managing Companies).

To invite a user to Business Hub:

1. With no customer selected in the left-hand pane, click Users
2. Click + User
3. Enter the new user's email address
4. Do one of the following:
   • Select Global Admin to create a user for the Hub to manage multiple companies
   • Select Customer User to create a user for the Hub to manage or view one or more companies, then use the radial buttons to select for which companies the user has Admin, Viewer, or No Access
5. Click Send Invitation

Accepting Invitation

The new user must complete a few steps after receiving the invitation email. The process requires the user to:

1. Click Accept Invitation in the email
2. Click Create an account
3. Enter the email address they received the invite at
4. Enter the password they would like to use to log in
5. Log in to the Hub using those credentials

Editing Users

1. Click the Users tab
2. Click the three dots beside the user’s name
3. Select one of the following:
   • Suspend User
   • Delete User
4. Follow any confirmation prompts or alterations necessary

If the user's name needs to be altered, they can do that themselves by logging in to the Console and altering their name on the Your Profile page.