Adding and Editing Users

This Article Applies to:

  • Avast Business Multi-Tenant Console
  • Avast Business Cloud Console
  • Avast Business On-Premise Console

The User Management section, accessible in the drop-down menu at the top-right of your Avast Business Management Console and on the Users tab of the Multi-tenant Console, enables you to invite, view, and edit or remove users for your Console.

Multi-tenant Console

The Multi-tenant Console describes users and accounts somewhat differently from the standalone Cloud Console or On-Premise Console, as there is another class of user that can view multiple customers/companies.

  • Global Admin: user(s) who are able to manage their customers' networks
  • Partner: the company managing other customers, made up of Global Admins
  • Customer: the company that is managed by the Partner and its Global Admins
  • Customer User: user(s) tied to a specific Customer/Company who cannot access the Multi-tenant Console, and can only manage or view a company from the normal Cloud Console (assigned either the Viewer or Admin roles as seen in Viewer versus Administrator Permissions).
    • Customer Users can be tied to multiple Customers, and will utilize Account Switching (see Managing Companies).
  1. With no customer selected in the left-hand pane, click Users
  2. Click + User
  3. Enter the new user's email address
  4. Do one of the following:
    • Select Global Admin to create a user for the Multi-tenant Console to manage multiple companies
    • Select Customer User to create a user for the Cloud Console to manage or view one or more companies, then use the radial buttons to select for which companies the user has Admin, Viewer, or No Access
  5. Click Send Invitation

In the Multi-tenant Console, Customer Users are the type of users who will show up in the User Management section of the Cloud Console as seen below.

Cloud Console

Inviting Users

You can invite other users to be administrators or viewers for the Console. Other administrators have the same level of access as you, with the ability to add devices, set up policies, and add additional administrators. Viewers have limited permissions but can view most elements in the Console. For more details on the different permissions, see Viewer versus Administrator Permissions.

The user receives an invitation by email, which they can accept or reject.

  1. Click your profile icon in the top right corner of the browser window, then click User Management.
  2. Click Invite new user.
  3. Enter the following:
    • E-mail
    • Subject
  4. Select the user Role:
    • Admin (Full Permissions)
    • Viewer (Limited Permissions)
  5. To receive an email when the user logs in, select the Notify me by email after user login check box.
  6. Click Send.

Once you have invited a user and they have accepted your request, you can access the following actions for that user:

  • Suspend user
  • Delete user
  • Change password
  • Change user role

Editing Users

  1. Click your profile icon in the top right corner of the browser window, then click User Management.
  2. Click the three dots beside the user's name.
  3. Select one of the following:
    • Delete user
    • Suspend user
    • Change user role
  4. Follow any confirmation prompts or alterations necessary.

If the user's name needs to be altered, they can do that themselves by logging into the Console and altering their name on the Your Profile page.

On-Premise Console

Inviting Users

You can invite other users to be administrators or viewers for the Console. Other administrators have the same level of access as you, with the ability to add devices, set up settings templates, and add additional administrators. Viewers have limited permissions but can view most elements in the Console. For more details on the different permissions, see Viewer versus Administrator Permissions.

The user receives an invitation by email, which they can accept or reject.

  1. Click your profile icon in the top right corner of the browser window, then click User Management.
  2. Click Invite new user.
  3. Enter the following:
    • E-mail
    • Subject
  4. To receive an email when the user logs in as an administrator, select the Notify me by email after user login check box.
  5. Click Send.

Once you have invited a user and they have accepted your request, you can access the following actions for that user:

  • Suspend user
  • Delete user
  • Change password

Editing Users

  1. Click your profile icon in the top right corner of the browser window, then click User Management.
  2. Click the three dots beside the user's name.
  3. Select one of the following:
    • Delete user
    • Suspend user
    • Change user role
  4. Follow any confirmation prompts or alterations necessary.

If the user's name needs to be altered, they can do that themselves by logging into the Console and altering their name on the Edit Your Profile page.