Console Logs

This Article Applies to:

  • Avast Business Cloud Console
  • Avast Business On-Premise Console
  • Avast Business Antivirus
  • Small Office Protection
  • AVG Business Cloud Console
  • AVG Business On-Premise Console
  • AVG Business Antivirus

If the Avast or AVG Support Tool fails, or does not gather all of the logs requested by Business Technical Support, you can manually gather the logs to send to Support.

Avast

Console - Client Connection Logs

  • Connection (debug logging must be enabled): C:\ProgramData\AVAST Software\Avast\log\bcc.log
  • Sync/Registration: C:\ProgramData\AVAST Software\Avast\log\bccavsvc.log
  • Remote Deployment: C:\ProgramData\Avast Software\Avast\log\bcdeploy.log

On-Premise Console Logs

  • Main Console: C:\Program Files\AVAST Software\Management Console\console\log\main.log (+ yyyy-mm-dd-main-0.log)
  • Startup/Stopping: C:\Program Files\AVAST Software\Management Console\console\log\startup.log
  • Setup: %temp%\Setup Log yyyy-mm-dd #xxx.txt

AVG

Console - Client Connection Logs

  • Admin Client Connection: C:\ProgramData\AVG\Antivirus\log\admincli.log

On-Premise Console Logs

  • Main Console: C:\Program Files\AVG\Management Console\console\log\main.log (+ yyyy-mm-dd-main-0.log)
  • Startup/Stopping: C:\Program Files\AVG\Management Console\console\log\startup.log
  • Setup: %temp%\Setup Log yyyy-mm-dd #xxx.txt