Resolving Threat Detections

This Article Applies to:

  • Avast Business Cloud Console
  • Avast Business On-Premise Console

You will receive notifications on threats that are detected across your network on the Notifications page and as device alerts on the Devices page. For more information about threats and managing your notifications, see Threat and Alert Types and Configuring Threat Notifications.

Most threats detected by Avast will be sent to the Virus Chest on the device for you to review and either restore or delete. You can view all threats detected on a device and the Virus Chest in Device Details, accessible by clicking on a device name on the Devices page. The Threats Detected tab shows the threat status, name, file name and location, how it was detected, and the date of detection for everything detected on the device.

Cloud Console

On-Premise Console

Restoring or Deleting Infected Files

  1. On the Devices page click the name of the device where the threat was detected.
  2. Click the Threats Detected tab of the Device Details page.
  3. Click Virus chest.
  4. Select the infected file and click one of the following:
    • Restore file(s)
    • Delete file(s)

Exceptions

If the detection was a false positive, you should create an exception for the detected threat in the policy assigned to the device. For more information see Configuring Standard Antivirus Exclusions and Configuring Component-Specific Exclusions.