Configuring Alert Settings

This Article Applies to:

  • Business Hub

Alerts are important messages that keep you informed about the status of your network. Alerts appear on the Alerts page in the Hub and are also delivered to the email address you set up for your account.

On the Alerts page, all events are listed in a table with the following information:

  • Severity: details whether the notification is a warning or simply informational
  • Event name: describes the event name and how many times the alert was tripped across your network
  • Event category: details what component the alert is related to, such as Antivirus or Patch Management
  • Devices: shows how many devices are affected by the alert
  • Last occurred: displays the latest date and time the alert was received
  • Action: provides a link to the action needed to resolve the notification, if any

Alert Categories

Alerts in the settings are broken down into the following categories:

  • Antivirus
  • Patch Management
  • Cloud Backup
  • Devices
  • Subscriptions

You can view more details about these alerts on Threat and Alert Types.

Alert Settings

You can turn specific alerts on and off within the Hub, which appear on the Alerts and Devices tabs. You can also select which sites/customers to monitor for each specific alert. Additionally, you can choose to send email notifications for triggered alerts.

Turning Hub alerts on and off

  1. On the Alerts tab click Alert settings
  2. Click the Events to watch tab
  3. Beside the alerts you would like to enable, move the slider beneath the Hub column to On
  4. To turn off in-app alerts, move the slider to Off

Turning Email alerts on and off

  1. On the Alerts tab click Alert settings
  2. Click the Events to watch tab
  3. Beside the alerts you would like to enable, move the slider beneath the Email column to On
  4. To turn off email alerts, move the slider to Off

Configuring sites/customers to monitor

  1. On the Alerts tab click Alert settings
  2. Click the Events to watch tab
  3. Beside an alert you would like to configure, click the arrow to expand the section
  4. Do one of the following:
    • to remove sites from monitoring, click the x beside the site name
    • to add sites to monitoring, click in the box and select the site name from the list
  5. Click Save

Email Notifications

You can enter a list of the default email recipients for when an event occurs.

  1. On the Alerts tab click Alert settings
  2. On the Settings tab, click into the text box for Default email recipients
  3. Select an email address from the drop-down list, or type an email address and press Enter
  4. Click Save