This site is only for Avast Business products. For articles on AVG Business products, see AVG Business Help.

Logging Blocked Packets to Create Exclusions

This Article Applies to:

  • Essential/Premium/Ultimate Business Security
  • Small Office Protection

If you are having difficulties with your Avast Business Firewall, you can get a better sense of what the Firewall is blocking down to the packet level, to help create packet rules/exceptions. This can only be done from the end device. For more information see Firewall: Network Rules.

Logging blocked packets

  1. Open the Essential/Premium/Ultimate Business Security or Small Office Protection client
  2. Click Menu in the top-right corner
  3. Click Search in the top-right corner
  4. Type geek:area and hit ENTER
  5. Scroll to the Firewall section
  6. Check Log all blocked packets, then click Go Back

Induce the issue on the device, then check the firewall logs.

Viewing firewall logs

You can view firewall logs from the Essential/Premium/Ultimate Business Security or Small Office Protection UI on the end device.

By default, the list includes blocked apps for the past month. You can use the drop-down arrow beside the filter to change the filter you are using.

  1. Open the Essential/Premium/Ultimate Business Security or Small Office Protection client
  2. Click the Protection tab
  3. Click Firewall
  4. Click Logs