Apple Products Blocked by Antivirus

This Article Applies to:

Avast Small Business Solutions
Avast Small Office Protection
Avast Business Antivirus
Avast Business Antivirus Pro
Avast Business Antivirus Pro Plus
Avast Business CloudCare Antivirus

By default, Antivirus will block Apple apps and connections on Windows machines. Connected iPhones will not be recognized as a drive or device, and iTunes may not start. The below Firewall application rules will need to be set to resolve this issue.

iTunes Exclusions

C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iTunes\iTuneshelper.exe
C:\Program Files\iTunes\iTunesVisualizerHost.exe

iPhone Exclusions

C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Please note these are the default locations. If the apps and services were installed in different locations, that locations will apply.