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This Article Applies to:
- Business Hub
Partners
Subscriptions have been upgraded in the Business Hub to make things simpler for our partners and customers.
Subscription types
Prepaid
Prepaid subscriptions cover a certain number of devices ("seats") you can activate for a set amount of time, such as one year or three years. When this subscription expires, the services on the devices will be turned off until you renew.
Flexible
Flexible Billing, also called Pay As You Go (PAYG), charges on a prorated basis for the services used by a customer for each day of the month. Instead of paying for seats which may go unused, MSPs using Flexible Billing will only have to pay for the devices actively using Avast Business products — and never have to worry about manual renewals.
Flexible Billing is based on daily price: cost per day per service. If a service is installed and activated on a device, the MSP will be charged for it. However, if a service is disabled on a device for a full day (or longer), they will not be charged for it. This will be broken down clearly in each invoice.
Flexible Billing is available to partners with an approved credit limit.
Buying and activating subscriptions
Prepaid
This is the process for purchasing subscriptions within the Hub. If you purchase a subscription through the Avast Business website or elsewhere, you should get an activation code you can input into the Hub.
- Navigate to the Subscriptions page
- Do one of the following:
- If you have a license code, click Enter activation code, enter the code, then click Activate
- Beside the subscription you would like to purchase, click Buy now, then complete the transaction
Flexible
The process for Flexible Billing exists almost entirely in OMS.
Managing subscriptions
Prepaid
Subscriptions are easy to manage within the Hub. You can buy, renew, start a trial, and change the number of seats you can license from the Subscriptions tab on the Account page. For more information on managing subscriptions, see Viewing and Altering Licenses.
Flexible
Subscriptions are easy to manage within the Hub. In the More (three dot) menu, you can perform the following actions on your Flexible Billing subscription:
- Edit Upper Limit
- Cancel Flexible Billing
If a Flexible Billing subscription is paused due to payment issues, the service will be stopped for devices with Flexible Billing. In the event more licenses are present, the newest devices will be paused. Once the subscription is paid via OMS, the service will resume.
Subscription assignment to devices
Subscriptions are automatically assigned to devices when you select services for installation. However, you can manually change the selected subscription using the process in Applying Licenses to Devices.
Combination of prepaid and flexible for one service
Prepaid has priority when applying subscriptions to a device. For example, if you have 25 prepaid seats for Avast Business Antivirus Pro Plus and add 26 devices with that service, the first 25 devices will use the prepaid subscription and the 26th device will use a flexible subscription.
Expiration
What happens when a subscription expires depends on what else is available.
- No other subscriptions: Service is stopped
- Another prepaid subscription: Devices are moved to the non-expired prepaid subscription
- Flexible Billing configured: Expired prepaid devices are moved to Flexible Billing
Direct
Subscriptions have been upgraded in the Business Hub to make things simpler for our customers.
Subscription details
Prepaid
Prepaid subscriptions cover a certain number of devices ("seats") you can activate for a set amount of time, such as one year or three years. When this subscription expires, the services on the devices will be turned off until you renew.
Buying subscriptions
This is the process for purchasing subscriptions within the Hub. If you purchase a subscription through the Avast Business website or elsewhere, you should get an activation code you can input into the Hub.
- Navigate to the Subscriptions page
- Do one of the following:
- If you have a license code, click Enter activation code, enter the code, then click Activate
- Beside the subscription you would like to purchase, click Buy now, then complete the transaction
Managing subscriptions
Subscriptions are easy to manage within the Hub. You can buy, renew, start a trial, and change the number of seats you can license from the Subscriptions tab on the Account page. For more information on managing subscriptions, see Viewing and Altering Licenses.
Subscription assignment to devices
Subscriptions are automatically assigned to devices when you select services for installation. However, you can manually change the selected subscription using the process in Applying Licenses to Devices.
Expiration
What happens when a subscription expires depends on what else is available.
- No other subscriptions: Service is stopped
- Another prepaid subscription: Devices are moved to the non-expired prepaid subscription
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