This site is for Avast Business products only. For articles on AVG Business products, see AVG Business Help. If you are in the right place but cannot find what you are looking for, please contact Avast Business Support for further assistance.

Preventing SMTP Server Configuration Issues When Mail Shield is Enabled

This Article Applies to:

  • Avast Business On-Premise Console

 

When the On-Premise console is installed on a system which also has the Mail Shield feature of Avast Business Antivirus installed, and you wish to configure the SMTP server for the On-Premise Console, it is necessary to perform the following steps in order to prevent any communication issues:

  1. Open the Antivirus client
  2. Go to Menu, then select Settings
  3. Click Search in the top right corner
  4. Type geek:area and hit ENTER
  1. In the Mail Shield section, ensure the checkbox next to Scan SSL connections is ticked, then click Perform next to Export certificate

  1. Select the export location
    • Ensure you remember the export location, as you will need it for importing the certificate to the Java keystore (step 8).
  2. In the Avast export confirmation dialog, click OK
  1. Import the certificate to the Java keystore using this command: C:\Program Files\AVAST Software\Management Console\java\jre\bin\keytool.exe -trustcacerts -keystore "C:\Program Files\AVAST Software\Management Console\java\jre\jre\lib\security\cacerts" -storepass changeit -alias avastmailshield -import -file <path_to_certificate>
    • Ensure you replace <path_to_certificate> in the command with the actual location of the certificate (e.g. C:\Users\Michael.Scott\Desktop\MailShield.crt).
  2. Reboot the device

 

Other Articles In This Section:

Enabling Debug Logging

On-Premise Console Server Error

Apple Products Blocked by Antivirus

Related Articles:

Console Logs

Avast Error Codes