Using the AVG Support Tool

This Article Applies to:

  • AVG Business Cloud Console
  • AVG Business On-Premise Console
  • AVG Business Antivirus

The AVG Support Tool is a diagnostic tool that checks your AVG Business Antivirus software for common problems and can gather files to send to Business Technical Support as a reference for Support representatives and engineers.

Running the Support Tool

  1. Download the AVG Support Tool
  2. Run the Tool as Administrator and accept the license terms. The Tool will then gather information about your machine and our installed software
    • If the AVG Support Tool does not run automatically, click Start
  3. Once the Support Tool has completed its scan, click Next
  4. Fill in the following details:
    • The email address you provided when you first contacted AVG Business Technical Support (by submitting a ticket or starting a chat) that is linked to your ticket
    • The Ticket ID you received after submitting your ticket
  5. By default, support files are sent to AVG servers. You can change this setting by clicking Options and unchecking the box next to Automatically send to AVG.
  6. Click Generate to allow the tool to gather the necessary files. This may take several minutes, and the support file is automatically sent to AVG Business Support if you are connected to the internet
  1. For future reference, note the File ID and its location on your PC. In your next communication with AVG Business Support, you can provide the support File ID to our support representatives
  2. Click Finish to complete the file submission to AVG Business Support

Support File Location

If, for whatever reason, your Support Tool file does not automatically upload to AVG servers, you can find it on your local device and then follow the process in Submitting Larger Files via FTP Server.

File location: C:\Users\<UserName>\AppData\Local\AVGSupport