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Configuring component-specific exclusions

This Article Applies to:

  • Avast Business CloudCare

Exclusions can be created that only affect one or a few of the components available in Essential/Premium/Ultimate Business Security. If you would like to create exclusions for Antivirus as a whole, see Configuring standard Antivirus exclusions. The process of creating exclusions is similar for most Shields and components. See Wildcards for information on acceptable wildcard characters.

Exclusions are limited to approximately 8000 characters across all exclusions both standard (All Scans and Shields) and component-specific (File shield, Web shield, etc). For this reason, we recommend you minimize exclusions where possible to prevent any security flaws and/or impact on system performance.

File Shield Exclusions

Any exclusions specified here will not be scanned by File Shield during a device scan. This can be used to speed up your scan for locations you know are safe or to prevent false positives.

  1. For Partners, if you would like to only configure exclusions for one customer, select the customer in the Customer Drop-down Menu
  2. Navigate to the Policies tab
  3. Click the policy you would like to add exclusions to
  4. Expand the Antivirus section, then click the Exclusions tab
  5. Click Add exclusion, then select File path
  6. Enter a file path you would like to exclude
  7. Check File Shield, then click Save
    • You can also choose whether the exclusion applies to when files are Read, Written, or Executed using the check boxes below File Shield
  8. Click Save & Apply to Devices when you are finished
    • If you are editing a Master Policy, this option will say Save & Apply to Customers instead

Web Shield Exclusions

Any exclusions specified here will not be scanned by Web Shield when devices are accessing the internet. This can be used to prevent false positives. Note that if you want to block specific URLs, you must enter these on the Site Blocking tab.

  1. For Partners, if you would like to only configure exclusions for one customer, select the customer in the Customer Drop-down Menu
  2. Navigate to the Policies tab
  3. Click the policy you would like to add exclusions to
  4. Expand the Antivirus section, then click the Exclusions tab
  5. Click Add exclusion, then select one of the following:
    • URL: enter the URL you would like to exclude
    • MIME-type: enter the MIME-type you would like to exclude
    • Process: enter the process you would like to exclude
  6. Check Web Shield, then click Save
  7. Click Save & Apply to Devices when you are finished
    • If you are editing a Master Policy, this option will say Save & Apply to Customers instead

Behavior Shield Exclusions

Any exclusions specified here will not be scanned by Behavior Shield when devices are running programs and processes.

  1. For Partners, if you would like to only configure exclusions for one customer, select the customer in the Customer Drop-down Menu
  2. Navigate to the Policies tab
  3. Click the policy you would like to add exclusions to
  4. Expand the Antivirus section, then click the Behavior Shield tab
  5. Enter the location you would like to exclude from scanning
  6. Click Add
  7. Click Save & Apply to Devices when you are finished
    • If you are editing a Master Policy, this option will say Save & Apply to Customers instead

Sandbox Exclusions

These exclusions will only apply when Sandbox is used to virtualize potentially infected files, and will ensure the specified locations are not brought into the virtualized environment. For example, you can exclude your Downloads folder so that files downloaded from a browser in the virtualized environment are not deleted when you close the browser.

  1. For Partners, if you would like to only configure exclusions for one customer, select the customer in the Customer Drop-down Menu
  2. Navigate to the Policies tab
  3. Click the policy you would like to add exclusions to
  4. Expand the Firewall and Antivirus Add-ons section, then click the Sandbox tab
  5. Click the Exclusions tab
  6. Enter the location you would like to exclude from virtualization
  7. Click Add
  8. Click Save & Apply to Devices when you are finished
    • If you are editing a Master Policy, this option will say Save & Apply to Customers instead