Configuring 2-factor authentication

This Article Applies to:

  • AVG Business Cloud Console

The AVG Business Cloud Console now offers Two-factor Authentication (2FA) as an additional layer of security for your network. Two-Factor Authentication requires a separate device (such as a phone) with a secure, constantly changing authentication code in addition to the user's password to log in.

Configuring Authentication

  1. Navigate to id.avg.com
  2. Enter your AVG Account details and sign in
  3. Click Account Settings
  4. In the Security section, click Turn on 2-step verification, enter your AVG Account password, then click Continue
  5. A dialog box will appear with basic steps to set up Authentication on your secondary device using Google Authenticator. If you do not know how to install this applications, see Downloading and Using Google Authenticator.
  1. Once you have Google Authenticator installed on your device, click Continue to setup
  2. Follow the steps to add the AVG account to your authenticator
  3. Enter the authentication code from your device, then click Turn on
  1. A success message will appear with a recovery code in the event you lose your device, and you will also receive a confirmation email to the address on file
    • We recommend you save the recovery code on a device that is not your phone, or on paper kept somewhere you will remember it
  1. The next time you log in to the AVG Business Cloud Console with your username and password, a secondary screen will appear requesting the authentication code from your device. Enter the code, then click Sign in

Disabling 2-Factor Authentication

If you need to disable 2FA, click Turn off beneath 2-step verification on id.avg.com, enter your password, enter the authentication code, then click Turn off again to confirm.

Downloading and Using Google Authenticator

  1. On iOS navigate to the App Store, and on Android navigate to the Google Play store, then search for "Google Authenticator" by Google LLC and download it to your device
  2. Open the application by clicking its icon
  3. Select Begin to view Google Authenticator's opening tutorial, or skip it if desired
  4. Once you reach the Add an account page, select Scan a barcode
    1. If prompted, allow the app to take pictures and record video
  1. Hold your phone's camera to the QR code in the dialog box on your computer screen
  2. The verification code you will need to enter into the text box will populate. The code changes frequently, and a small timer will be visible in the bottom right near the code
  3. Enter the verification code, then click Add Account to add the AVG Business Cloud Console's authentication to your app

Any time you log in to the Cloud Console, you will use the code for AVG in Google Authenticator to authenticate your login.