Setting Up Master Agents and Local Update Servers

This Article Applies to:

  • AVG Business Cloud Console
  • AVG Business On-Premise Console

Master Agent Overview

You can set up devices to act as Master Agents for other devices. Master Agents store identical copies of update files that reside on AVG's update servers. Other devices that you manage through the Console can download update files from Master Agents instead of contacting the AVG Update Servers.

Once you select a device to be a Master Agent, that device receives program updates and virus definitions over the web. You can then define which devices and groups use the device to update by selecting that mirror or Local Update Server in any policy. If you set up multiple Master Agents, your devices can update from another even if one is unavailable.

Only Windows devices can become Master Agents.

On-Premise Console

You will have to add a device before you can set it up as a Master Agent. See Adding Devices to Your Network for more details.

Devices and the Management Console still communicate directly for licensing, usage date, and threat notifications.

Agent Requirements

The device you use as a Master Agent must:

  • be online at all times
  • have a static IP address
  • be updated to the most current version of the Antivirus client

We highly recommend you choose a server device for your a Master Agent.

Setting a Master Agent

Business Hub

  1. Navigate to the Devices tab
  2. Click the name of the device you would like to make into an Update Agent
  3. Beside the Update Agent option, click the slider to On
  4. Click Promote to confirm

On-Premise Console

  1. Click the Master Agents tab
  2. Click Add new Master Agent
  3. If necessary, select an operating system in the Filter devices list and/or type a device name in the Search box
  4. Click the device you would like to designate as a Master Agent
  5. Click Select

It may take some time for the Update Agent services to activate on the device.

Local Update Servers

Devices that are acting as a Master Agent during remote deployment can also be used as Local Update Servers for Program and Virus Definition updates. A local update server will download updates from servers, and other devices on the network can then download updates from that device. In general, devices will automatically be set to use Master Agents as Local Update Servers, unless they are specifically set to use servers only.

For the On-Premise Console, only one Local Update Server is supported. Additionally, you will need to enable the Local Update Server to serve updates to devices, as just a Master Agent will not work.

If more than one Master Agent/Local Update Server is available, devices will use a network ping to choose the closest Local Update Server for downloading the updates.